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What we do

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Monitor comments on social media from customers to companies.

Comments: 310,168

Latest comment: 1 day ago

Companies: 84

Classify the comments (with editors, users and computers) as...

Positive e.g:

"I have just had a windscreen claim dealt with by Budget Direct and it went like clockwork. I'm a very happy customer :-)"

Negative e.g:

"G'day, I'm writing this as a last resort as your "return phone calls" have not come since I was on "live chat" and called your general..."

Compare the positives and negatives, to create a ladder of customer happiness.

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