HCF
1.5 out of 5 stars
9th
of 10 companies

HCF's rating is based on the 302 social media comments made over the last 12 months. Of these, we classified 170 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months:

11%
positive
 
 
89%
negative
Showing all:
30 Positives (12%) Hide
230 Negatives (88%) Hide
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  • Hcf are still running a scam on their health fund still won't cover you under their cover still cant get them to even answer put a claim in no response
  • I think your dental centres are great, but how about - in the name of service rather than profit - keeping a couple of appointments free a few times a week to allow for people who need to see a dentist quickly. I have an appointment in November, but broke a filling last week and the only option ...
  • You really need to work on your communication to members about what you can do over the phone - I am pretty unimpressed with the orthodontic process and having to have the team call me back. Think it might be time to start looking around for someone with actual customer service not a dope on the ...
  • Hi follow HCF member. Just be aware when changing your policy from extra to basic hospital and ambulance cover it's effective immediately. Not till the end of you payment cycle as told by the HCF girl working at the branch. My policy was changed on the 17/11/13 around 11am and on the 17/11/13 ...
  • I have to say how disappointed i am with HCF. I have been a member for over 14 years with very little claims. I somehow messed up my payment for my membership which was meant to be paid in feb after i was contacted my you guys as it was late. I thought i paid it and am trying to look up my ...
  • I just tried to apply online for travel insurance. Your website doesn't appear to be optimised for mobile, which is disappointing.
  • HCF 20mins on hold waiting to speak to someone is not really 'shortly'...
  • Pretty tired of chasing HCF to be called back. I've had numerous voicemails left on my phone, but when I return the call, the person is not available, and so I leave 2 message, still no one calls, and this morning I left a voicemail on their apparent supervisor's phone. I've also emailed my ...
  • Your latest EDMS covers the benefits of Pilates and yet when I last checked Pilates was only covered via a Physio consult. I attend Pilatesstudio as a necessity hold off a back operation. I attend a studio with a fully trained pilates specialist with no more than 5 in a session. And ...
  • I really don't understand why I'm with you.... I paid $1067.4 to you in FY14 for just $379 of benefits? And all I got was teeth cleaning and new spectacles that you don't even cover me fully for....
  • Hi, I rang to cancel my direct debit with HCF on Monday 29 Sept as I have changed health funds. I spoke to an operator who confirmed that my direct debit had been cancelled. Yet money has been taken out of my bank account today for regular payment to HCF!! What is going on?? I requested the ...
  • This Health fund has been the one of the most difficult and time consuming parts of my last last 2 months. Between the trouble reactivating after my cover after a short suspension and the online claim function not working I've had enough, but apparently even cancelling my membership is not an ...
  • Pretty disappointed with my HCF experience. Firstly, virtually every health practitioner gasps at the ridiculously low rebates I get through HCF. And second, my recent bad experience at a HCF dental practice. The Dental Hygienist was so rushed and heavy handed that she pierced straight through ...
  • I put a claim in on the mobile app on Saturday and it's in the bank already! Now that is awesome!!!! Thank you! ????
  • Hi, is there something wrong with your call centre this morning. I go through all the options and get connected to an operator who I can hear typing but there is no talking. Then they disconnect me. Has happened twice.
  • @hcfaustralia Not sure how that ranking is achieved given you've dragged your heels on my hospital claim for more than a month.
  • @hcfaustralia yay I have health insurance again thanks for the quick reply & callback. Am happy to be with #HCF
  • Just saw how much my theatre and new disc actually cost which you paid for. Can only say THANKYOU HCF. Really appreciate it,
  • How can you claim to be not for profit when you reduce the amount of coverage for the same amount of premium? I understand increases each year for whatever reason but when you reduce what is covered for the same premium then it is clearly aimed at making profits. And a suggestion...... If you ...
  • @hcfaustralia Mail to "Online Claiming"? ... Not sure ya'll are across the concept of of "online"... http://t.co/WQZGY8GDZc