4th
out of 6
HCF
2 out of 5 stars

HCF's rating is based on 1266 social media comments. Of these, we classified 99 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months.

 
 
6% of 99 relevant comments are positive.
Showing all:
6 Positives (6%) Hide
92 Negatives (94%) Hide
Show
  • Please help me... what does your basic hospital cover that Medicare doesn't? I'm seriously struggling to see the point of private health care... (P.s I have a policy with you, your service is better then others)
  • @hcfaustralia three phone calls and you still haven't told me exactly what my insurance covers. Now your phone line isn't working. You suck
  • @hcfaustralia i work with health funds and i wish that Aussies would wake up and realize how much they waste on Extras.
  • I'm am so disappointed with the level of service that I have received of late and am seriously considering cancelling my cover and find another provider. Recently I put in a claim for an operation (surgeon) that I had to have late last year. On Friday I received a letter saying that the claim ...
  • @hcfaustralia have been trying to contact you all day, keep getting busy signal or 20 minute wait times #notgoodenough
  • I was on hold for half an hour and when it was finally my turn whoever way on the other side just hung up on me. Poor form HCF, poor form.
  • Not impressed HCF! I have been trying to call all day and haven't been able to get through via phone, and have just now had someone hang up on me twice. I am a member and have a question re my policy - and wasn't planning on taking my business elsewhere but am questioning that after this. Is ...
  • Been with you people for a while. Stick your premiums up and it's "Bye, Bye!"
  • @hcfaustralia @luvjacqueline1 im are customer to Hcf what in gods name is going on with rises its killing me.
  • I was just on hold for 25 minutes to speak to someone and as it started to ring (as if it were transferring) it hung up. This is extremely unacceptable, I need to focus on my health right now and I don't need to deal with extreme wait times and then being hung up on. I just switched to you guys ...
  • @hcfaustralia SO GOD DAMN UNACCEPTABLE, I HAVE MY HEALTH TO LOOK AFTER, I'M SWITCHING. PATHETIC.
  • @hcfaustralia I JUST WAITED 25 MINUTES ON HOLD TO TALK TO SOMEONE AND THEN WHEN IT STARTS TO RING (AS IF IT WERE TRANSFERRING) IT HUNG UP.
  • Made a phone call last Friday to enquiries regarding changing of health funds ... woman answered and apologised for high volume of calls and requested that I give permission for her to ring back on Monday. Well, Monday has come and gone ... 7.15pm in NSW or Victoria, which I assume the office is ...
  • 20 minute wait time to ask a simple question...do you have a call back service?
  • I certainly hope HCF that we will get more back when we claim given that we are paying more for our health insurance! Just got our email with the rate increase - not impressed????
  • Average rise in health insurances according to the Minister of Health...5.6%......I've just been informed mine with HCF will rise by just under 10 %. As the minister said ..."shop around"....I MOST CERTAINLY WILL NOW !!!!
  • @hcfaustralia the most frustrating thing is that your not apart of HICAPS, will be changing health funds because of this. So inconvenient
  • CANNOT believe Ante Natal classes are covered under physio and therefore seperate from pregnancy, and then not even covered because they are run by a mid wife who in your eyes is not a 'childbirth educator' what the hell does 3 years a Uni get you then? I guess the fact of how this baby comes ...
  • Hello HCF. Recently moved from Tasmania to NSW. Shocked to find my premium went up by around $60 per month, just because I now live in the most expensive city in the country. This is going to add up to over $700 more over the year. I get that health care in general is more expensive here, but ...
  • HCF you are a disgrace. For all the money I pay for private health insurance and have not made a claim, you will not cover the difference in accommodation. I want to stay in a private room in my next hospital admission, however because workcover is footing the bill for a shared room and all ...