HCF
1.5 out of 5 stars
8th
of 9 companies

HCF's rating is based on the 471 social media comments made over the last 12 months. Of these, we classified 199 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months:

12%
positive
 
 
88%
negative
Showing all:
24 Positives (12%) Hide
175 Negatives (88%) Hide
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  • My policy just went up $70/month just from changing my address from WA to QLD. Unfair.
  • I wish to complain about the service you provide to providers. I spent over 1 hour on the phone today to obtain a remittance advice slip. This was refused tome - a document which is vital for my taxation purposes and belongs to me. You have failed to update my details despite all forms being ...
  • Hcf I am just on here as I am complaining as it has taken me 3 attempts at contacting you to get a clearance sent. First my new health fund asked for it on the 31st of March and still not response, I called this morning and still nothing and it took me to speak to a lovely girl named Alex to ...
  • REALLY not happy after joining and being told there is a 2 month waiting period for a new illness so my excess would not applied as I had nil excess with my previous fund. Call up today regarding an admission and am told the $500 excess will apply for the first 12 months, even though I had no ...
  • Extremely disappointed with the service from HCF - paid our $3500.00 bill on the due date only to find out we are not financial until payment clears - NO where on the bill does it state this information! So for 2 or 3 days there is no cover when you have paid on the correct date by a payment ...
  • Have been a member for over 10 years with no issues, until today! I just experienced the rudest, most arrogant and unhelpful person in my life, her name is Rita, she seriously needs AN ATTITUDE ADJUSTMENT and to learn customer service. I suggest someone calls me about this ASAP. I have sent a PM
  • I used the contact by email form on your website last evening and received *782* x automated response emails from service_feedback@hcf.com.au. There's something wrong with your system.
  • A courtesy email or letter wouldn't have gone astray to let me know how much my health cover was increasing. Top job ????
  • Your incompetence is astonishing. I suspended my membership for 3 months while I holidayed overseas and, when I reactivated it, I received a letter thanking me "for choosing HCF" and welcoming me as member. Enclosed with this "letter of welcome" was a HCF Policy Summary acknowledging I have ...
  • HCF - pfft....I change from Medibank who I never had problems with. I get quoted 78.00 to change to HCF. Then I get charged 112.00 and told that this what I will be paying. I got so angry that I cancelled my membership. Then I receive a letter from HCF to say that my membership fee is $78.00 ...
  • How disappointing, you app not compatible wit Telstra emails, have to send claim by mail 22/3, called to find out what is happening claim waiting to be processed '26/3' last Friday... Won't be processed in time for this weekend...we're really busy is what I was told er so am I.., not very fair, ...
  • Hi HCF, I have a son with a broken knee cap that has been sitting on a couch in agony for the last 5 days because you people can't get your act together and just keep sending him more forms that he needs to fill out which means that he has to keep trying to get himself back to the hospital with ...
  • @hcfaustralia can't answer the phone right now... perhaps they misunderstand point of "customer service" #insurance
  • @hcfaustralia pity the customer service team didn’t have the same response philosophy as the social team #waitingwaiting
  • You would think with the cost of private health going up and people shopping around for more affordable healthcare that HCF would put more people in their call centre to cut the LONG waiting times to actually speak to someone. It will be the reason that I move to another fund regardless of ...
  • Hi HCF, recently changed to another fund, requested that the payment due Friday 20th be held as I made the switch on the Wednesday. You guys decided to take money anyway, was advised that it will take 1 week for it to be refunded. A) that's not acceptable B) it's now the 8th business day. When ...
  • I missed a call about my transfer to another fund. I have been on hold for 15 minutes now :( I can barely hear your hold messages.
  • 22 minutes on hold just to leave a message for a call back tomorrow. Not very cool hcf
  • Have been trying to call the 131334 number for over an hour. Apparently HCF is receiving a high volume of calls and can not take my call at this time. No option to hold, no option to leave a message. Call Hangs up after I'm told my call can not be taken. Pretty lame customer experience if you ...
  • Hi HCF, I have tried calling several times and can't get through. Can you please provided me the fowarding address to send an emergancy ambulance invoice. Many Thanks