HCF
1.5 out of 5 stars
9th
of 10 companies

HCF's rating is based on the 323 social media comments made over the last 12 months. Of these, we classified 168 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months:

13%
positive
 
 
88%
negative
Showing all:
34 Positives (13%) Hide
236 Negatives (87%) Hide
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  • Rather disappointed and angry with HCF today. A dear friend who suffers from major depression and anxiety, recently attempted self harm and was hospitalised. Physically they are OK now, but Doctors are concerned for their mental state and have told us they require ongoing treatment in a private ...
  • OMG ! I just got off the phone with June from your Sydney Head Office and I must say she has been an ABSOLUTE DELIGHT ! Best Customer Service I have had in a very very long time. She made me laugh, she was informative, she went beyond her duties by giving me some tips. All companies should use ...
  • My daughter joined up with HCF last year with a pre-existing condition, knowing she wouldn't be able to make a claim for 12 months. She has just discovered her policy no longer covers her requirements and that the letter she received months ago notifying her of premium increases also told her ...
  • @hcfaustralia thank you so much I had a long chat with Anne & your Robina Town Centre office She was very helpful going back to see her soon
  • I have been a loyal member of HCF since 2005 and have been very happy with the fund until now. I am absolutely appalled when I went to make a claim for a medical treatment which I have been having for over 6 years only to be told it is now longer covered. This is purely cutting cost from your ...
  • Good Morning, I'm very happy to report that this morning i spoke to one of your customer service reps (sorry his name escapes me) was so helpful, i was not expecting such good customer service because usually when i call a call center i get nothing but rude service, but not today, if you could ...
  • I just wanted let you know how frustrated I am at the communication from HCF regarding adding my unborn child to my health insurance. I was told on 2 occasions that all I needed to do was to update my coverage 2 months before my expected due date and my baby would be covered. I am now told that ...
  • Over the past 24 hours I have received nothing but disappointment from HCF. me and my family have been loyal customers for the past 14years having paid HCF over $50000 and have hardly ever claimed any benefits. the one time I was going to go have a surgery done at a private hospital I went into ...
  • After 3 years with HCF ........after your rude representative who repeated the same word over and over then let silence go for long lengths on the phone!!!!!! Your no longer my health provider! I will be cancelling my health insurance and my recently purchased dog insurance.
  • Hcf are still running a scam on their health fund still won't cover you under their cover still cant get them to even answer put a claim in no response
  • I think your dental centres are great, but how about - in the name of service rather than profit - keeping a couple of appointments free a few times a week to allow for people who need to see a dentist quickly. I have an appointment in November, but broke a filling last week and the only option ...
  • You really need to work on your communication to members about what you can do over the phone - I am pretty unimpressed with the orthodontic process and having to have the team call me back. Think it might be time to start looking around for someone with actual customer service not a dope on the ...
  • Hi follow HCF member. Just be aware when changing your policy from extra to basic hospital and ambulance cover it's effective immediately. Not till the end of you payment cycle as told by the HCF girl working at the branch. My policy was changed on the 17/11/13 around 11am and on the 17/11/13 ...
  • I have to say how disappointed i am with HCF. I have been a member for over 14 years with very little claims. I somehow messed up my payment for my membership which was meant to be paid in feb after i was contacted my you guys as it was late. I thought i paid it and am trying to look up my ...
  • I just tried to apply online for travel insurance. Your website doesn't appear to be optimised for mobile, which is disappointing.
  • HCF 20mins on hold waiting to speak to someone is not really 'shortly'...
  • Pretty tired of chasing HCF to be called back. I've had numerous voicemails left on my phone, but when I return the call, the person is not available, and so I leave 2 message, still no one calls, and this morning I left a voicemail on their apparent supervisor's phone. I've also emailed my ...
  • Your latest EDMS covers the benefits of Pilates and yet when I last checked Pilates was only covered via a Physio consult. I attend Pilatesstudio as a necessity hold off a back operation. I attend a studio with a fully trained pilates specialist with no more than 5 in a session. And ...
  • I really don't understand why I'm with you.... I paid $1067.4 to you in FY14 for just $379 of benefits? And all I got was teeth cleaning and new spectacles that you don't even cover me fully for....