1.5 out of 5 stars
of 9 companies

HCF's rating is based on the 286 social media comments made over the last 12 months. Of these, we classified 161 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months:

Showing all:
29 Positives (12%) Hide
217 Negatives (88%) Hide
  • Hi, is there something wrong with your call centre this morning. I go through all the options and get connected to an operator who I can hear typing but there is no talking. Then they disconnect me. Has happened twice.
  • @hcfaustralia Not sure how that ranking is achieved given you've dragged your heels on my hospital claim for more than a month.
  • @hcfaustralia yay I have health insurance again thanks for the quick reply & callback. Am happy to be with #HCF
  • Just saw how much my theatre and new disc actually cost which you paid for. Can only say THANKYOU HCF. Really appreciate it,
  • How can you claim to be not for profit when you reduce the amount of coverage for the same amount of premium? I understand increases each year for whatever reason but when you reduce what is covered for the same premium then it is clearly aimed at making profits. And a suggestion...... If you ...
  • @hcfaustralia Mail to "Online Claiming"? ... Not sure ya'll are across the concept of of "online"... http://t.co/WQZGY8GDZc
  • @hcfaustralia Why would u snail mail a request for additional info on a claim when u have our email address & tel #'s? WASTE of time & paper
  • @hcfaustralia received email about signing Payment Auth Form. BUT notice my CC info is in the email that was sent also !!!!
  • Why do you make it so hard for members to access rebates for remedial massage? All the others health funds make the whole process so much easier by using hicaps machines and recognising a lot more practitioners, but it appears HCF is anti remedial massage, many of your members are considering ...
  • after finding out that HCF didn't cover me for an urgent surgery procedure, and had to wait 12 months (!!) if i upgraded. i called up Medibank and was told if i switch over they would IMMEDIATELY cover my surgery. so i did. I called HCF to get a certificate of clearance and guess what? after ...
  • Have been waiting over the phone for more than 15 min and just gave up. You guys really need to have that service that calls people bavk so they don't have to waste their time on the phone
  • @hcfaustralia 5yrs, never claim anything. First attempt at a claim & I get rejected as the provider registered the wrong address? #Pathetic
  • @hcfaustralia You don't reply to emails so can someone from customer service contact me? @nibhealthfunds @bupaaustralia Want a new member?
  • I just wanted to say I had the best customer service at your Southland, Cheltenham store today. Left a huge pile of various receipts with one of the girls while I went to the toilet and fed my baby. Came back to them all sorted, with stickie notes explaining what I need to do with the medicare ...
  • Disappointed with HCF. Tried to claim for a basic 6 monthly periodic dental examination for my child online and the claim was rejected. On ringing HCF, the unhelpful operator told me that this is a specialist dentist and HCF only allow one claim per year. She said to submit the claim by mail and ...
  • @hcfaustralia been hung up on and refused to be put through to complaint department poor service
  • @hcfaustralia bad experience doesn't even come close,I'm looking for a new health fund almost 20yrs we have been with your company
  • @hcfaustralia what's going on with your phone service? Two days in a row, I've been hung up on trying to pay a bill. Stop making it so hard!
  • @hcfaustralia After 5 attempts I pressed 1 instead of 4 and got through in 2 mins. Provider services would not pick up.
  • @hcfaustralia Tried 3 times to get through. Working for a busy Ortho Surgeon it's hard to tie up lines on hold. http://t.co/1CffhbZ9Ln