5th
out of 9
HCF
1.5 out of 5 stars

HCF's rating is based on 981 social media comments. Of these, we classified 228 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months.

 
 
10% of 228 relevant comments are positive.
Showing all:
23 Positives (10%) Hide
205 Negatives (90%) Hide
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  • Disappointed to find out that I will be out of pocket $960 to have a molar extracted after receiving a referral to a surgeon by your Parramatta dental hospital. My husband could have surgery there but I get a referral to have the tooth pulled in a private surgeons surgery!!! I suppose you don't ...
  • Disgusting customer service has been provided by HCF!! 2 customer service consultants and 1 team leader failed to call me back when promised.
  • After being a member since 2005 and never making a claim, paying THOUSANDS of dollars in premiums, it is absolutely disgusting that even though our baby is due outside the waiting period there is still no peace of mind in case they are born prematurely. Last time I checked, the only date we can ...
  • Omg your customer service is driving me insane! 5 times i have called. Advised wait time will be 9 minutes. All 5 times i got cut off after 7 minutes!!! When i do get through maybe i should cancel my cover!!!
  • You're going to start charging me even more? I rarely make a claim and for all of the cardiac work I've had done recently I've been told I can't claim anything. It's seriously dead money and a rip off!!
  • Increase our premiums we will cancel out every thing and only take out ambulance cover. Your a bloody rip of taking 2.5k each year
  • So appalled to find out today that over a month after transferring our insurance back to HCF that they sent the transfer clearance certificate request to the wrong place not once, but three times. Now, we were meant to have no wait times for extras claims, and now 6 weeks later, we still can't ...
  • Such a shame the kiosk is permanently closed in Chermside. Now there is nothing north of Brisbane. Feeling disappointed :(
  • Went to use my hcf today at physio and it said declined... I pay once a year haven't had a letter or no contact saying it's due, n no doubt if I had n accident n needed an ambulance u guys would say to bad u weren't paid up! Just another one of many bad experiences with hcf
  • Joined with hcf late last year. Was sent the rebate form which i filled out and posted back. I now find almost $300 missing from my account. A far cry from the $50ish amount i was expecting. After ringing i find that hcf never received my form and will not refund the amount until another has ...
  • @hcfaustralia hi, your app has a technical issue msg and won't login but it's the only way I can claim medication rebate? Pls advise
  • After 6 years of constant price increases, poor services and antiquated systems I've finally had time to switch from HCF. I'm now saving more than $80 per month for better and more flexible cover. Just wish I'd switched earlier. Good riddance HCF!
  • This is written on behalf of my mother, Megan Salkeld. I would just like to say how disappointed I am with HCFs lack of concern, and advice you have given my daughter for her upcoming procedure, in which you offered absolutely nothing to help her. I have been with HCF for many years, and once ...
  • I am shocked, I had my plan few years ago to give birth for my kids and was told the kids were automatically covered. And unfortunately my son was born with a condition. But the doctor only recommended treatment at 1 year old. Just because I did not add his information onto the policy, he is not ...
  • why does HCF take away their obligation I had with them for a complimentary dental check every six months...without even informing their clients. They stopped paying the gap for a dentist in Bowral for certain items..no notification..isnt that not keeping to a contract. No reason, nothing. HCF ...
  • spent 20 minutes last night on hold only to then be told that you were closing and someone would call me back tomorrow. Not impressed at all. It is always the same when i try to phone. Perhaps you should contemplate more phone staff or a online chatbox system so we dont even have to call up.
  • I transferred to you guys not long ago and so far not impressed. Made an online claim on Saturday and I'm still waiting on hearing back. It hasnt been uploaded to the system. My old health fund would 2 days to transfer the money... I am also waiting on a cheque from a week ago that was ...
  • Just spoke to Hcf for a listing of providers for south Australia. But was told it is not available. Only way to locate a provider is to type individual post codes into the web based search on Hcf site. Already tried for 30min with no results. Not good enough. Makes me want to change ...
  • The WORST customer service at the Parramatta Dental Centre! Rude receptionist and inappropriate tone of voice. Then the manager of the receptionist will blame if on anyone else rather than accept the actions of CRAP receptionist! FALSE surveys to make their customers look bad! We pay for a ...
  • Thanks to Alex the manager at Collins st office.had a difficult personal situation and change which he broke to me and then handled/rectified on Christmas eve....all the while apologizing (which wasn't necessary).very understanding and didn't make me feel like a number.