HCF
1.5 out of 5 stars
8th
of 10 companies

HCF's rating is based on the 333 social media comments made over the last 12 months. Of these, we classified 171 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months:

13%
positive
 
 
87%
negative
Showing all:
23 Positives (13%) Hide
148 Negatives (87%) Hide
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  • Your customer service is a joke. Tried to make a simple call to cancel the direct debit as the bank account is closed. I was spoken to so rudely, put through the 3rd degree as to why I wanted to cancel the direct debit, halfway through the call she switched to say she was cancelling the policy ...
  • @hcfaustralia this was his Christmas Miracle. Now he cant even have that. Does 15 years loyalty mean nothing? #MiraclesDoHappen #nevergiveup
  • @hcfaustralia, my dads life changing operation was riding on you, but after 15 years of being your customers, you canceled on us. Now what?
  • My puppy was attacked and injured a few days after taking out his pet insurance policy and his treatment cost exceeded $700. My claim was acknowledged by text message and I was given an estimate of the time it would take to determine the claim. Today, well within that estimated time, I ...
  • We have been with HCF for over 25 years for Hospital and extras and wouldn't change for any other Insurer. We have been well and truly more than satisfied with their assistance whenever needed and would recommend HCF to anyone who needs comprehensive health insurance. Moreover it is a non-profit ...
  • @hcfaustralia won't let me leave their fund. I've been waiting for a clearance certificate since September 24th! I'm trapped!
  • Been a member since 1994. Had minor surgery in recent months, paid the $250 excess for the hospital stay and $1,600 upfront to the surgeon. Was instructed by HCF customer service to lodge a 2 way claim so I could be reimbursed part of the $1600 by Medicare and the remaining by HCF. I was told by ...
  • Pretty annoyed with HCF! Are there no team leaders around to take calls today??? Trying since 9am this morning. What's the point of a ph #( 02 9290 0444) when you go straight through to an answering machine, have left 2 messages no one returned call! Kept on trying & have spoken to 2 different ...
  • Dear HCF, upon the advice received on your 1800 630 681 pet insurance line I wrote an email regarding a recent claim. I sent this email 8 days ago and to date have had no response. Please find below a copy of the email. It would be very much appreciated if you could get back to me ...
  • You guys need to update your processes! You're working in the dark ages - when a bank transfer doesn't go through you automatically send me a cheque, but I can't bank cheques at my bank as they do not have branches. Why not contact me first and ask me to clarify the details? or just send me a ...
  • After being with HCF for nearly 10 years, my husband requires hip resurfacing surgery and we were given the wrong information by the Hospital team which now means we would be left $8,500 out of pocket. I have taken it to the HCF supervisor, complaints team and their response was we can't do ...
  • Rather disappointed and angry with HCF today. A dear friend who suffers from major depression and anxiety, recently attempted self harm and was hospitalised. Physically they are OK now, but Doctors are concerned for their mental state and have told us they require ongoing treatment in a private ...
  • OMG ! I just got off the phone with June from your Sydney Head Office and I must say she has been an ABSOLUTE DELIGHT ! Best Customer Service I have had in a very very long time. She made me laugh, she was informative, she went beyond her duties by giving me some tips. All companies should use ...
  • My daughter joined up with HCF last year with a pre-existing condition, knowing she wouldn't be able to make a claim for 12 months. She has just discovered her policy no longer covers her requirements and that the letter she received months ago notifying her of premium increases also told her ...
  • @hcfaustralia thank you so much I had a long chat with Anne & your Robina Town Centre office She was very helpful going back to see her soon
  • I have been a loyal member of HCF since 2005 and have been very happy with the fund until now. I am absolutely appalled when I went to make a claim for a medical treatment which I have been having for over 6 years only to be told it is now longer covered. This is purely cutting cost from your ...
  • Good Morning, I'm very happy to report that this morning i spoke to one of your customer service reps (sorry his name escapes me) was so helpful, i was not expecting such good customer service because usually when i call a call center i get nothing but rude service, but not today, if you could ...
  • I just wanted let you know how frustrated I am at the communication from HCF regarding adding my unborn child to my health insurance. I was told on 2 occasions that all I needed to do was to update my coverage 2 months before my expected due date and my baby would be covered. I am now told that ...
  • Over the past 24 hours I have received nothing but disappointment from HCF. me and my family have been loyal customers for the past 14years having paid HCF over $50000 and have hardly ever claimed any benefits. the one time I was going to go have a surgery done at a private hospital I went into ...