1.5 out of 5 stars
of 10 companies

HCF's rating is based on the 361 social media comments made over the last 12 months. Of these, we classified 182 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months:

Showing all:
23 Positives (13%) Hide
159 Negatives (87%) Hide
  • @hcfaustralia why do you discriminate against members who choose to be fitted with hearing aids by audiometrists. BUPA doesn't !
  • It would appear that if you have a hearing impairment then HCF is not the fund for you ! The will not pay on hearing aid fittings made by Audiometrists! BUPA does ! The government allows Audiometrists to fit hearing aids to pensioners, why the discrimination HCF ?
  • Just make sure you read the fine print. They don't pay unless they really have to.
  • @hcfaustralia wife broke 3/4 of a tooth HCF classify as a filling pay $120 of $420 $$$$ in premiums - What a joke #badservice #donotjoin
  • @hcfaustralia Trying to claim on the app & it doesn't work. When i go to take photo it stays black. Uninstalled & tried again.....#help
  • HCF, Don't Join they changed my policy so now it does not cover my operation back in July last year, I missed the notification, they where willing to waive waiting period then but not know, what the difference HCF loyal customer still paying premiums!!! whats the difference waiving waiting ...
  • The HCF app claims process = Brilliant! Thank you ????
  • Thanks HCF. You took our premiums for years and now won't pay as my wife isn't Australian. You knew this and took the money. <a class="tweet-url hashtag" href="https://twitter.com/#!/search?q=%23unethical" title="#unethical">#unethical</a>
  • Hi there, am looking for answers as to why my hubby had an operation in March last year and to date the provider has not been paid for his services. It seems both myself and the provider are being fobbed off with excuses as to why the claim cannot be paid out. I am concerned that in the future ...
  • Dear HCF, I have been a customer for the last 3 years and pay a substantial premium for your service for myself and my partner. We submitted a claim for her wisdom teeth extraction in October last year. The staff member charged with processing this very simple claim, that is, that her wisdom ...
  • Just called from Queensland (6:59pm), to find your call center is closed. Your recorded msg does not say 'daylight savings time' which should mean your call center is still open until 8pm Qld time. Sigh!!!
  • Very disappointed in HCF- they really don't look after their customers.....
  • @hcfaustralia rang for review of my HCF cover today, TJ June, fantastic. Identified 6 mths of over payments & gave me 6 mths credit. Thanks
  • Losers. Cancel my membership while I'm overseas working in a country that literally has no internet or phone, and don't find out till too late. Now want to start me on a new policy all over again after 8 something years of membership. How about you GFY.
  • Beyond dissapointed by my customer service at Erina Fair HCF at 1pm today. Despite telling the lady multiple times my name and that my parents wrote a letter to HCF so I can claim cash back as I am an independant, I was treated like a complete lier. After asking her to check her records, and ...
  • @hcfaustralia it's as if you don't really want customers to proceed with pet insurance claims. Tilly is a Gemini BTW http://t.co/2xqvFzdl0Y
  • @hcfaustralia I make a pet insurance claim, you want history. I send history you want consult notes. What's next? My dog's star sign?
  • @hcfaustralia thanks for wasting my time. I go back to original tweet: after many years of payment, you have just lost 4 loyal customers.
  • @hcfaustralia not sure there is anything to discuss. Got shown a letter from HCF by my chiro saying you will no longer provide ongoing chiro