8th
out of 8
Lumo Energy
1.5 out of 5 stars

Lumo Energy's rating is based on 729 social media comments. Of these, we classified 296 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months.

 
 
2% of 296 relevant comments are positive.
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5 Positives (2%) Hide
291 Negatives (98%) Hide
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  • Hello, I recieve a call from your employees on average once a week with them asking if I am happy with my service and to tell me about different accounts I could be with. I have been happy with my account with Lumo for the last two and half years and have told your employees this for the last ...
  • You will be losing customers Lumo, you have overcharged us and refuse to contact despite numerous attempts on our part. Why have a special resolution team who resolve nothing and consistently fail to deliver on commitments?
  • Lumo, I haven't had a power bill since july 2015, I still have power and NOBODY has gotten back to me as to why. I am moving house in two weeks and will be shutting down my account. I would rather not have a massive lump sum bill due to your lack of sending me bills. I cannot log onto my account ...
  • Just wondering what gives your phone canvessers to be rude to me. They telephoned me tonight and I told them my number was an unlisted number which it is. The girl was extremely rude to me and argued the point with me that I am not on the Do Not Call List. In the years I have had a silent ...
  • All fine through the sign up process - only ever talker to Australian staff, but now i have issues all i can talk to is an Indian call center who have no clues. TRYING to keep to a payment plan but its now been cancelled as you forgot to activate the direct debit? PLEASE can i talk with someone ...
  • Gas emergency and I get put through to India who tell me to call back Monday! Why can't I talk to someone in Melbourne?!?! So frustrating and forcing me to change companies!!!!
  • Your customer service is an absolute joke! No notifications regarding power outages and yet it's not the companies fault. No help from customer service just I can't tell you why you'll have to call someone else and hang up on me. No surprise considering your call centre is in India where no one ...
  • ARE YOU KIDDING ME!!!!! LUMO ENERGY made the error in not updating my forwarding address for my final bill so I followed up as I never received it.. Then I was told sorry we will email it... WHICH NEVER CAME.. So AGAIN I called and followed up and finally got the email.. I told the man that I ...
  • This is the 2nd year in a row that rates went up but we didn't receive a notification letter with new pricing. Its not the price rise that concerns me, it's that Lumo relies on traditional mail for these updates, when you have other options eg email, which is how we get our bills. And surely My ...
  • As a current Lumo customer I thought I would never move to another company, I have had to rethink that today. Having to move house after 15 years is stressful enough, but now I wonder if my house will have electricity when I go there tomorrow to meet the workman that is coming to clean my ...
  • I changed to Lumo 3mths ago on the promise that I keep my premium feed-in tariff but a month and a half later you've cut my tariff...All I can say is you lied to me and I'm going to find an honest energy company that doesn't lie..
  • I would like a straight answer in English how much it will cost to get out of the contract I specifically asked not to have. (And was entered into anyway). My "contract" expires in September. To say I will be glad to see the back of you would be an understatement.
  • Again!!! My post deleted. It had no bad language and was only stating FACTS Shame on you lumo
  • Your company lost another customer today due to the fact your call centre cant understand basic english or follow basic instructions in regards to new connection applications. Spoke to Reema first with no luck, the next person she put me through was even worse. I ended up hanging up and got my ...
  • Absolutely disgraced with your company. Transferred my gas and electricity from 1 property to another only to find out the gas was not disconnected at the old property and I have been paying for someone else to use it - you tell me why I would cancel 1 without the other and pay for Someone else ...
  • My son's house burnt down in the Pinery Fire here in SA back in November. Fortunately the CFS were able to save his shed and the power is metered and connected to the shed. Despite having advised Lumo twice now that the home was destroyed, my son has now received bills for electricity usage ...
  • I've been with Lumo for a couple of months now but I don't think I'll be continuing as you've not given me the right amount on my premium feed-in tariff..
  • Dont move house with Lumo.... would not recommend them.... everything is too complicated. We nearly got our power disconnected because they didnt transfer the electricity to our new place and didnt disconnect our previous place ( the previous tenants never cancelled their power so we were ...
  • Can't believe I pay my bill on a payment plan of $1200 to pay a $400 odd bill plus $111 plus the next bill being estimated at the previous bill and am told I still owe $500 asked for a statement from connection so I can compare with my bank statement and get harassing phone calls to pay up or ...
  • Why the hell am I receiving bills until now when I have moved out of the residence in NOV 2016 and have advised you before and after I left the premises to make sure my account is closed as I am moving overseas. Take my money out of my account and you will definitely be hearing from me! Why ...