Lumo Energy
1.5 out of 5 stars
11th
of 14 companies

Lumo Energy's rating is based on the 1099 social media comments made over the last 12 months. Of these, we classified 516 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months:

4%
positive
 
 
96%
negative
Showing all:
20 Positives (4%) Hide
496 Negatives (96%) Hide
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  • @lumo_energy OH SO NOT INTERESTED IN CUSTOMER SERVICE ARE YOU. CORPORATE BULLYING AT THE EXPENSE OF THE INDIVIDUAL. CORRUPT ELITISM
  • @lumo_energy OH BUT WAIT THEY PROMISE TO TALK TO YOU BUT THEY DONT DELIVER. BROKEN SERVICE PROMISES
  • hi lumo, Just got off the phone with one of your consultants regarding as mistake being made by one of your employees which the consultant admitted fault to. You have disconnected the power to my company 1 month earlier then requested. And are unable to reconnect it until tomorrow. Can someone ...
  • Hi Lumo Energy, could you please stop calling me. When I answer, your representative says "Hello and welcome to Lumo energy, how may I assist you?" When I tell them that THEY rang ME, they HANG UP. The number they call from is 03 9976 6803. MAKE THEM STOP.
  • @lumo_energy your call centre is very low grade and your web form is broken can I speak with someone via this twitter account?
  • @lumo_energy your call centre is very low grade and your web form is broken can I speak with someone via this twitter account?
  • I am totally boiling .... We just received our electricity account..$400 for two ppl!!!!!! This is totally disgusting...something is clearly not right on your end..ive lived in a 3 bedroom house with 4 ppl and my account was under $300..we were very relaxed about how much we were using as ...
  • Got to love moving into a new house and not being able to have a hot shower or cook for 2 weeks! Thanks Lumo :(
  • So I have no power all day and I call you 3 times and you assure me it will be turned on.. It's nearly 10 o'clock and no power. I call Jemena and they say they have until midnight and if it's not on by then to log a fault. I also have no hot water, have to work tomorrow etc.. Wtf is wrong with ...
  • on the phone for 60mins 24 - 48hrs to receive an email. an email which was not sent because no one on the other end understood what .com.au meant, just so i can amend the name on the bill that somebody decided to put an F in instead of an S at the end and now my parents cannot get the ...
  • Lumo, I can not tell you how happy I am to have terminated my business with you. I stupidly stayed a customer with you for 4 years even after your dishonesty with reading my meter thank goodness for the energy ombudsman. Your customers service team need to be retrained, they are the rudest ...
  • @lumo_energy I cancelled my account approx 15 Dec & was told it was effective immediately but just received a bill for dates past that.
  • Hi Lumo, tried speaking to two different people at your call centre today in an attempt to get you to stop billing us for an account we never signed up for. We have an existing power supplier the covers us for the time you are trying to bill us for. This is my last shot at trying to resolve this ...
  • Your customer service skills suck!!!!! 5 times within 3 months ive had to call!!! and i still have not received a letter with change of tenancy... is it that hard to change over ownership and post a letter!!! will be making a massive complaint about lumo energy and will defenantly not recommend ...
  • @lumo_energy after getting no help from Online chat. Where did you get details to send out junk email which I requested twice to stop.
  • Absolutely disgusting service. All of a sudden you change my direct debit from every 14 days to every 11-12 days? Who gets paid every 11 days? Apart from overdrawing my account and getting me hit with unexpected fees you left me, my wife and 6 kids stranded on our trip home from our vacation. We ...
  • @lumo_energy I sent you a fucking hand written letter. What makes you think a DM will resolve it? Talk to the Ombudsman.
  • Hi Lumo Energy, I have just received another letter from you claiming that you have tried to contact me by phone regarding an "important account issue". I am disappointed and confused to receive this letter as my phone records show no missed calls from you. This is not the first letter like ...
  • You just don't listen to customers and nothing is your fault aye. I moved out of my apartment on the 9th/10/14. You send me a bill that is dated up to 18/11/14. Oh let me just also say, you charged me for disconnection fee way before this too. I called to complaint and the guy said he will ...