Lumo Energy
1.5 out of 5 stars
11th
of 13 companies

Lumo Energy's rating is based on the 1078 social media comments made over the last 12 months. Of these, we classified 506 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months:

3%
positive
 
 
97%
negative
Showing all:
17 Positives (3%) Hide
489 Negatives (97%) Hide
Show
  • When's our power coming back on? Been out for over 4 hours now Vermont area.
  • Just received an electricity bill from lumo energy, interestingly, we are with red energy and red energy are the people that turned our electricity on, red energy are the ones with our details and concession info. So why is lumo disconnecting our power and sending us multiple bills addressed to ...
  • Feb 23rd, i ring in asking a CSO of yours, if i could bring my electricity service from my current address, to my new address, and you couldn't because of the apartment block having their own distributor, and i left it at that. The CSO somehow decided that meant i wanted a disconnection on ...
  • Why do you guys make it so hard for me to supply you my meter reading?? You go through the bother to send me a letter saying you couldn't access the meter, but you don't supply a web link on that letter for me to go to and give you the reading. I even signed up an online account and still ...
  • I have just checked my bill for the first time since last year and found that you have put my prices up by approx 20%....I called your business to find out why this had happened and was told if i get a better rate from someone else to call back.... I have been a loyal Lumo customers for many ...
  • Once again...ive emailed and sent msgs on fb and you guys dont reply.....can someone please contact me!!!!!!!
  • I have held an account with you for many years now and have always been very happy. However your off-shore call centre let you down, it is incredibly painful communicating with them. I was just on the phone for 19 minutes to ask a very simple question!
  • rang Lumo today to find out why they had refused to close my account and was told that the new provider had told them I was moving out, when questioned closely and requested information to be sent to me I was told that THEY HAD MADE A MISTAKE AND THAT WAS NOT WHAT THE PROVIDER HAD REQUESTED ...
  • Hi so i called on thursday for the power to be turned on at my new house on friday (next day) i was told that someone would be there between 1-6pm. So i waited. I ended up calling back at 5pm to check what was happening. I waited on the phone for 10mins to recieve a reply. I got nothing cause i ...
  • Rang customer service to do a payment arrangement and find out if you had a bill smoothing option. That department doesn't work Saturdays and your customer service rep didn't listen, talked over me, mumbled and rattled off what is obviously a training spiel about all the details of my bill which ...
  • just got off the phone and nothing i wanted to know was answering not impressed!!!
  • Lumo! Hi how are you? Late last year, we moved out of our rental property and were advised we would be receiving our final bill in January to a different address that we gave Lumo and confirmed with them multiple times, no bill arrived, turns out they had sent it to the former address of the ...
  • Your customer service is terrible.? defanantly would not recommend after the struggle ive been through with lumo
  • @lumo_energy issue resolved proactively and generously via special resolutions team ???? thank you #satisfiedcustomer ????
  • I love your adds and think you have a good product, the offshore team work hard at customer service and they are very polite. Today however I had the worst customer experience ever and I am still shaking from the frustration and anger. Most of my day off has been spent talking to a consultant in ...
  • This is a joke! Promised by your company that we would have power yesterday! Didn't get done. Apparently the gate wasn't open when we know it was. We received no card telling us they were here but couldn't access it, or even a phone call. Now we get told you can't help us until Monday! We have ...
  • Have to say I am not happy with Lumo and your level of "customer" service. I have been dealing with a deceased estate of a relative, we received a final bill, which included disconnection fees, we did not dispute the bill and when funds from the estate were released paid the bill in full with ...
  • when i signed up with your company i was assured that your call centres were based in Aust and yet every time i call i get someone from India..with Australia's unemployment rate continuing to go up why are we fxing the economy of another company and not our own and how do i speak to someone in ...
  • OMG your call centre staff are so RUDE! I have never hung up on someone before but I had no choice this afternoon because the dude just wouldn't listen, had no idea what I was asking, and was telling me 3 different things... He kept changing his story when I told him what I had been told ...
  • You've disconnected my electricity because you locked the billing rights to go to the retailer of my choice (& right) as a new Tenant. I'm currently sitting here in the dark because you have no after hours service....I will be requesting a retail claim form.....not a good look Lumo....its a hot ...