Lumo Energy
2 out of 5 stars
8th
of 14 companies

Lumo Energy's rating is based on the 889 social media comments made over the last 12 months. Of these, we classified 428 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months:

6%
positive
 
 
94%
negative
Showing all:
48 Positives (7%) Hide
680 Negatives (93%) Hide
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  • Dear Lumo, I am very dissatisfied with the service that I was provided for the 6 or so months I was with Lumo. And I am even more annoyed with my final bill. I recently received my final bill of $320 after moving out. This was significantly higher than all of my previous bills especially when ...
  • Why do you not deliver on the promises made by your call centre staff? I am still waiting to hear from the 'manager' who I was promised would ring me after SP AusNet had visited my premises yesterday. Rang Lumo again today but my call dropped out twice. I hope Sam is proactive enough to call me ...
  • Thanks so much for the bloody undue stress you've caused me and my partner for the past month. After receiving a MASSIVE bill (yeah believe it or not we can tell you've forced us to monthly bills just to hike up our charges) when I had just left my job and my partner was waiting for her new one ...
  • It would seem that you have a serious glitch in your software. I have just received an email bill with an overdue amount. You direct debit my account each month on the due date. I have called and the man told me to disregard this email and that a totally different amount would be directly ...
  • So when I asked one of your team members months ago "is this the last bill/money I need to pay lumo?" (as i'd moved house and changed supplier) What you ACTUALLY meant was, no, we are going to send you a bill 6 months after you disconnect this service and pay the 'final bill'. Companies like ...
  • @lumo_energy Thanks for the call back guys , i've kind of sorted my energy issue :)
  • Im unsure On why we're unable to cancel our gas with lumo if nothing in our household uses gas?? We're basically paying you $35 for what? a quick 1second look at our metre which will be reading the same everytime since nothing connects to the gas and the guy I spoke to, I had trouble ...
  • Fancy having to write to your facebook team again. After being a loyal customer for years, the last couple of months have been bloody appalling. I'm STILL WAITING FOR A BLOODY CALL from your team. Apparently my account has been "Escalated" yet all that's happening is lumo are charging me full ...
  • Can you guys explain to me why my metre reading on my bill is 72161 and in actual fact its 49210 . Is this the way of ripping people off . You guys disgust me everyone this is a dodgy company ill make sure you guys get what you deserve
  • Thank you so much for the bill you sent me. However, I'm a bit confused, because my name is not "The Occupier", I have never signed up with you, and I have rung your ever so unhelpful call centre four times to rectify this problem, so I'm going to assume this is a mistake - surely no company can ...
  • I would strongly avoid using Lumo Energy. After undertaking to connect our rental property's power on a certain day, upon moving in, we were left without power as they had connected the WRONG PROPERTY. It took my partner multiple phonecalls to an overseas help desk to sort it out. PATHETIC ...
  • @lumo_energy can you organise for a gas reading you failed to do within a smaller time period than 10.5 hours on a workday? And wave the $9?
  • @lumo_energy $9 reading. 7.30am-9pm. I'm to leave a key or lose a day of work. to fix your mistake, AND i'm told i have no choice. wow.
  • We are two people in an apartment and are apparently using the same electricity as 3 x 6 person houses. We also (for an unknown reason) are being billed for three electricity meters. I have complained by phone 5 times (they just hang up when I refuse to pay for them correcting the ...
  • Disgusted feeling that lumo has taken advantage Im a single parent i live in a 3 bedroom house with 1 child and another single parent and her child so there are 2 adults and 2 children our first quarter bill $700 not a problem was within norms our second bill $2200 and nothing changed yet you ...
  • I cant believe your comapany ive beem charged 977 on my bill and i live in a 2 bedroom unit and u know what you guys didnt give me a valid response the ombudsman is working on u guys i cant believe what kind of people you have working they cannot understand a word we say
  • Hi, I received two bills, one to be paid by the 18/08/2014 and a second one came today to be paid for by 15/096/2014? Why?!!! I have rang thru you call call centre, but she placed me on hold to figure out what's wrong with my account. I am currently at work. Can you call me?
  • Absolutely disgusted Lumo Energy!!! We are a working couple & only home at night & weekends & have been charged the equivalent of using the electricity of a 4/6 person home over the last few months. We are getting charged more in one month with Lumo than we were getting in a quarter with another ...
  • Does anyone else with Lumo on a direct debit get letters twice a week telling you that your payment is late? WHEN IT'S NOT? I think a small forest has been destroyed already with the amount of letters I've received. Is this just happening to me?