Lumo Energy
2 out of 5 stars
9th
of 14 companies

Lumo Energy's rating is based on the 855 social media comments made over the last 12 months. Of these, we classified 432 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months:

6%
positive
 
 
94%
negative
Showing all:
47 Positives (7%) Hide
670 Negatives (93%) Hide
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  • I would strongly avoid using Lumo Energy. After undertaking to connect our rental property's power on a certain day, upon moving in, we were left without power as they had connected the WRONG PROPERTY. It took my partner multiple phonecalls to an overseas help desk to sort it out. PATHETIC ...
  • @lumo_energy can you organise for a gas reading you failed to do within a smaller time period than 10.5 hours on a workday? And wave the $9?
  • @lumo_energy $9 reading. 7.30am-9pm. I'm to leave a key or lose a day of work. to fix your mistake, AND i'm told i have no choice. wow.
  • We are two people in an apartment and are apparently using the same electricity as 3 x 6 person houses. We also (for an unknown reason) are being billed for three electricity meters. I have complained by phone 5 times (they just hang up when I refuse to pay for them correcting the ...
  • Disgusted feeling that lumo has taken advantage Im a single parent i live in a 3 bedroom house with 1 child and another single parent and her child so there are 2 adults and 2 children our first quarter bill $700 not a problem was within norms our second bill $2200 and nothing changed yet you ...
  • I cant believe your comapany ive beem charged 977 on my bill and i live in a 2 bedroom unit and u know what you guys didnt give me a valid response the ombudsman is working on u guys i cant believe what kind of people you have working they cannot understand a word we say
  • Hi, I received two bills, one to be paid by the 18/08/2014 and a second one came today to be paid for by 15/096/2014? Why?!!! I have rang thru you call call centre, but she placed me on hold to figure out what's wrong with my account. I am currently at work. Can you call me?
  • Absolutely disgusted Lumo Energy!!! We are a working couple & only home at night & weekends & have been charged the equivalent of using the electricity of a 4/6 person home over the last few months. We are getting charged more in one month with Lumo than we were getting in a quarter with another ...
  • Does anyone else with Lumo on a direct debit get letters twice a week telling you that your payment is late? WHEN IT'S NOT? I think a small forest has been destroyed already with the amount of letters I've received. Is this just happening to me?
  • @lumo_energy six phone calls and four hours later. Been told I'm talking to a supervisor, then to fine out i am not!!
  • @lumo_energy after spending hours on phone with rude & unhelpful people. I will not be wasting my time with you anymore.
  • I'm genuinely amazed that your company is still running. I have dealt with your incompitency for 10 months. Disputing a bill that Lumo Energy have agreed is incorrect. 10 months of my life which has been stressful to say the least. I have spent $100+ on phone calls to you, lost god knows how ...
  • @lumo_energy thanks. I did that and have had no response. And this is the second stuff up on my account now after switching 6 months ago
  • @lumo_energy received my 1st bill. #shocked listed equiv to 4 adults. 2 adults. Unheated apt. Both full time workers. #doesntaddup #sad
  • @lumo_energy on hold forever. Ur double dipping on my invoices and charging me again for the same period +/_ 5 days.
  • Get a ph call from Lumo from a person who struggled with English advising me Lumo energy have important information for me and asking I call them back so they can discuss. After an argument I call back, wait on hold only to be asked am I happy with my service......... Why couldnt that be asked ...
  • i suggest that no one join lumo energy for any reason whatsoever. i moved from a place in Victoria to Adelaide on May 17. Prior to may 17 i rang up Lumo and asked for my gas connection to be cut off from May 19 (as this was the official moving in day of the next tenants). I thought nothing more ...
  • Your live chat on your website does not work, don't offer something you cant provide.
  • It's 8.31 Monday morning, been trying to phone you for 1/2 hour, 3 different numbers are not picking up, one of them still saying "We are closed" One number is "temporarily unavailable WTH Sort your phone system out please.
  • Yesterday I was shocked to receive a phone call from debt collectors acting on behalf of your company chasing me up for an unpaid bill. I have not lived at the address in question for two months and arranged to have power and gas disconnected and the contract terminated at this time. Further to ...