Lumo Energy
1.5 out of 5 stars
10th
of 13 companies

Lumo Energy's rating is based on the 1038 social media comments made over the last 12 months. Of these, we classified 485 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months:

4%
positive
 
 
96%
negative
Showing all:
20 Positives (4%) Hide
465 Negatives (96%) Hide
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  • Hello! I've got a slight issue here, today one of your presumed-reps came to my door and informed me of a "complaint" about being overcharged for my electricity, and had this Indian fellow jabber on about how he had to confirm some numbers as to get my bill fixed He then asked for some details, ...
  • Seriously, STOP SENDING ME BILLS AND DISCONNECTION NOTICES ADDRESSED TO "THE OCCUPIER"!!!!! Its not my bill, I have no account with your company and I never have. I have talked to your customer service already last month about this!!!
  • I just thought i'd tell you, how stupid you company and call takers are! First thing first.. My bill. How in the world can a ten month old and i use 1,000$ of electricity ? Impossible! Im not growing hydro? Two.. Your call takers are USELESS!!!!!!!!! One male told me use screwed up so he made ...
  • Just had a call from Lumo. They advise that the bill is calculated all the way through to the final figure at greater than 2 decimal places, therefore the figures on the calculation pages are out because they are rounded to two and that there is a typo on the second and third page not the first ...
  • Hey Lumo, here's a novel idea, why don't you try checking your inbox and respond to my email?
  • I'm absolutely scarred from my recent experience with Lumo energy. After some poor errors by Lumo saw my electricity be shut off I had the displeasure of being stuck on the phone for hours, being shuffled between reps who each time would give me different advice and of which I'd need to repeat ...
  • Hi Lumo energy. I have had service from you since August and not yet received a bill. I have rang you to try and get a bill sent out but having no luck. I am relocating internationally on 28th December and have tried to let you know i need the service terminated and a bill raised- do you not ...
  • After more than 8 months of telling lumo there was a mistake with my meter read. They finally admitted it. After all the hour long phone calls and emails. After they put me in financial hardship. After they continued to charge me over triple of my normal usage. Then they try and scimp out on ...
  • I have had nothing but trouble since the day I opened my gas and electricity account with your pathetic company. I have been on the phone to your hopeless "customer service" workers for hours since February this year. I paid 2 bills and got told I hadn't paid, I had to get bank statements and ...
  • Customer service is non existent. Raised complaint 10/12. Now 16/12 and still no response.
  • @lumo_energy will dm you but I'm not sad to leave after such disrespect from your company after so many years
  • @lumo_energy I spoke to the ombudsman & chose another company. Your disgusting staff left me waiting for an hour for mgmnt #medicalpriority
  • @lumo_energy I've wasted so many years with this company. My advice.. Go elsewhere for good service. Ombudsman here we come.. Again!
  • HI Lumo. Just a suggestion. I didn't receive a bill from you last month. It may have been misplaced - however we use a PO Box, so it should have turned up. Regardless, the follow-up letter we get from you doesn't say anything friendly, like "Hey, looks like you forgot your bill - could you ...
  • Hello, I have been unable to lodge a complaint through your website. As such I have emailed info@lumoenergy.com.au. Recently, I have found your service to be unacceptable and would very much appreciate being contacted as a matter of priority. Kind Regards, Daniel Parker
  • Totally hopeless customer service. The lines are all closed when they are supposed to be open. Tried yesterday and today. No customer service whatsoever.
  • $82.83 for the last 8 days of being your customer, Lumo, that's the bill you issued me. I am barely home so this cannot be right, just like the months of circa $900/3 months were not right. How do I ask for a review as your online complaint form does not allow more than 1000 characters and even ...
  • I live by myself and am at work all day.. I have the fridge on and that's it. I just got my Lumo Energy electricity bill for $430.00 for three months... IMPOSSIBLE........ I also got hung up on and had to call and wait AGAIN... After 15 minutes on the phone I asked for a supervisor, had to wait ...
  • After several Live Chat's and phone calls with Lumo, promises that I will be called back from a supervisor I get NOTHING! I finally decide to put in a moving house form and guess what Lumo call me! What are the chances. As soon as business comes around the phone calls begin. Anyway, after not ...