Lumo Energy
1.5 out of 5 stars
9th
of 12 companies

Lumo Energy's rating is based on the 992 social media comments made over the last 12 months. Of these, we classified 446 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months:

5%
positive
 
 
95%
negative
Showing all:
21 Positives (5%) Hide
425 Negatives (95%) Hide
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  • Hi Lumo, I've been a customer of your company for over a year. During this time I've been contacting Lumo in order to have 1 single issue resolved. Thus far I have made contact over four times, and each time informed that my file was being lodged with a case manager and that I would be ...
  • Poor customer service got told that mr/mrs power reader cant read the meter aload crock. Seems like that call centre cant even run a chock raffle. And been Harassment by lumo..this matter is in the hands of thrid party.
  • How about actually sending me my power bills, rather than ringing me up and demanding payment RIGHT NOW, and then saying you'll email me said bills so I can actually view them (and confirming the correct email address), but then not bothering to do so? I can't even give you an account number as ...
  • I would never recommend connecting to with lumo energy! Slay you with high fees, not helpful and very unaccommodating.
  • hello Lumo Energy, why does it take more than a week to send the confirmation email that I have switch my energy provider to LUMO energy? I hjave already been on the phone for one hour to get someone to (re)send me the email, now I am on the chat, and surprise your agent doesn't event answer me. ...
  • @lumo_energy see you Lumo. I've been a good customer. Account actually in credit. You have denied our hot water issue. #headinthesand
  • Here's a tip - how about actually sending folks their bills so they can pay them (even on time!). Do you not realise what an arseache it is to receive "overdue/pay immediately" notices when the original bill wasn't received? Do you? Such unreliability & incompetence. Idiots.
  • In regard to SA supplies, we are horrified to find that our new meter which was installed over 3 years ago, the hot water system is now running 24 hourly, the wires that should be connected to the system have not been, we have been trying to contact SA services with no avail, we have taken ...
  • @lumo_energy hi, why does your telephone voice recording say you're closed at 7pm but then say open hours are til 8pm Mon-Fri? #confused
  • ABSOLUTELY UNACCEPTABLE!!!! Approximately 4-4.15pm this evening, I had two males of Indian/Sri Lankan appearance (no not being racist, they're apparent race is being mentioned purely for possible identification purposes) come and knock on my door wearing Lumo Energy clothing trying to get me to ...
  • Your pre-recorded message says your still open at this time but I can't get through. This also happened yesterday.
  • I have been very loyal to Lumo for over 5 years, did not have to deal with the customer service as i never used to check my bill. After checking my bill and finding some questions, had a chat with few of customer service people and the way they handle situations is a bit ridiculous. The company ...
  • whe will our power be back on corer of Clarinda rd an bourke rd Clarinda....all day stupid and no notice
  • @lumo_energy are you aware that your spamming your customers with invoices? I've received 12 so far in the last half an hour.
  • When I tried to move companies-due to a better deal. I Was told that I was unable to cancel my gas or electricity with them as i hadnt got a new provider and this wasnt allowed. Lumo flat out refused to cancel my account. Spent approx 4-5 hours on the phone trying to sort this out. Just got the ...
  • The customer service I have experienced from Lumo is nothing short of appalling! My electricity was disconnected due to the incompetence of staff that work there. Today I was told that the food I lost in my fridge was not covered because Lumo felt that some items did not need to be refrigerated ...
  • Yes, give me someone who is interested that I can contact, preferably in Melbourne...not your call centre.
  • Lumo! We are so disappointed and frustrated with your service. We have been loyal customers since you began service to our area quite a few years ago. Imagine my surprise when I realised that the rate you are charging us, despite being long term customers out of contract is significantly higher ...
  • It's so disheartening seeing so many bad posts on here about lumo.. I have been with lumo for close to 3 years now and have never had a problem. When I first moved they even set my power and gas up the NEXT day. I always recieve great savings off of my bills and always get my bills on time... ...