9th
out of 12
Lumo Energy
1.5 out of 5 stars

Lumo Energy's rating is based on 748 social media comments. Of these, we classified 357 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months.

 
 
4% of 357 relevant comments are positive.
Showing all:
15 Positives (4%) Hide
342 Negatives (96%) Hide
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  • Finaly (after almost 7 days) I got a call from customer resolution team. Could not organise a root in a brothel. My recommendation to anyone wanting to join this company. DONT After all my following up. We're sorry. You offer a credit on commercial accounts. We're sorry. But I haven't got ...
  • Can someone explain why I haven't had a bill for August up until now, no emails, no paper trail, can't even log in online. This is beyond bizarre and I don't want to land a massive bill for something beyond my control. Your online team do not email back and your people on the phone speak english ...
  • Hey Lumo, have tried ringing your phone number since 8am only to be told you are closed. Your website and recorded message says your office hours are from 8am????
  • Hello. I just wanted to say that I am really disappointed in you guys. I recently relocated my life to a brand new city and you emailed me my final bill. I didn't pay the bill and for that I am sorry, but it was completely unintentional. I have been a customer of yours for over 2 years and i ...
  • Lumo energy, you are hands down the worst company I have ever dealt with. Your staff cannot assist over the phone and when you request an escalation call, no one calls you back. I have called chasing this return call to no avail and then you have the audacity to send me to debt collectors when I ...
  • Approx. 6 months ago I received a giant gas/electricity bill in the mail, I phoned to discuss the price difference and was informed the price change was 'seasonal' and this was common. I asked if I could go on a payment plan, not because I couldn't pay the bills, but because I would like to ...
  • I know this will be deleted Li,e the last two posts But I was told 24-48 hours on Tuesday afternoon (about 5) I could expect a call back!!! Today when I called back just after 5pm I was again guaranteed that I would be called back within 24-48 hours!!! I see a pattern here Your customer ...
  • I'm posting here as a last resort as your customer service team has been pathetic! I've wasted hours on the phone and 3 afternoons to sort out 1 simple bill. I finally received an email from a Melbourne office, not India for a change. I responded with details and my disappointment in your ...
  • Let's compare the rates if you guys got rip off by this energy company. I was offer the followings. Since they offer me lower usage rate therefore they took advantage of creating another bill which backdate 6 mths and force me to pay. Old rate : Electricity usage 0.2512 Supply service ...
  • A very unhappy customer. Twice i have filled in forms to change account details. Twice the mail doesn't seem to arrive. When the operator asks what address I sent them to...how would i fn know. The address on the return envelope supplied by lumo yourself. Does anyone know how to do their job? ...
  • So why is it i have set up a payment plan to pay off my final bill and all of a sudden i have debt collectors ringing me and emailing me demanding payment. Not happy at all. And to add insult they demanded the money for a gas bill that was never sent to me. Idiotic way of doing business
  • @lumo_energy the worse service ever!! I had to pay extra charges because of your mistakes >/
  • I'm trying to get a refund, have supplied the needed B-Pay receipts you can see my name, account number, time of payment and everything that is needed but they will not refund it until I give them what they have already asked for. What should I do next? Also NEVER USE THIS COMPANY, Bad ...
  • I'm trying to get a refund, have supplied the needed B-Pay receipts you can see my name, account number, time of payment and everything that is needed but they will not refund it until I give them what they have already asked for. What should I do next? Also NEVER USE THIS COMPANY, Bad ...
  • im disgusted at your service!!!! a few months ago you "stole" our account of the power comapany that we has been with for a couple of years taken without our consent. couple of weeks aho you were rung about this and told to transfer back to our power company then you were rung last week....you ...
  • I never been more disappointed with a company in Australia in my life ???????? ( they got no bloodly ears)
  • Dear lumo energy, It has now been four days since you guys cut off the gas to my house where my fianc√© and 11month old baby live and not because we haven't paid our bill because a previous tenant hasn't and we are paying the consequences, my partner has rang you a numerous amount of times and ...
  • Seriously Lumo, is it that hard to arrange a call back? I called 2 weeks ago to organise for my gas to be disconnected and to have a final bill issued via email as i had vacated the property. My account is in credit of approx. $300 and you continue to take out direct debits from our account! get ...
  • @lumo_energy would be nice to have gas today instead of Monday, I'm having guests on weekend, hungry smelly guests maybe