Lumo Energy
2 out of 5 stars
9th
of 14 companies

Lumo Energy's rating is based on the 686 social media comments made over the last 12 months. Of these, we classified 455 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months:

6%
positive
 
 
94%
negative
Showing all:
45 Positives (7%) Hide
615 Negatives (93%) Hide
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  • All I'm seeing from you guys is a copy and paste on every single response. The only thing that changes is the person's name! Way to make us feel like a number. You can't even take the time to personalise a response...
  • Lumo Energy, what do I have to do to get you to send me a bill? Time and time again, your boffins call me to tell me there's a problem with my account (which is because YOUR system screwed up my meter readings). We go through the process of me physically taking the readings, them saying it has ...
  • Hi, Id like to request that someone contact me in regards to my electricity account, A MANAGER PREFERABLY, because I am quite unimpressed - I have yet to receive my 2nd bill which was due in June. I dont want to cop a massive bill in September because it was more convenient for you to put the ...
  • Not impressed lumo energy, I have been a customer for 12 months and today experienced the worst possible customer experience. I called and set a new electricity account at the start of the week, the date for connection was today 18/07/14. My family and I arrive tonight to move in and power is ...
  • @lumo_energy Digraceful service from your call centre today. How is it you can sign up people with no english, but can't help them later?
  • You service is appalling. 2nd day without power and highly unlikely it will be connected before 9pm tonight. Will not be recommending you and will not be be signing anything. Useless.
  • How does one send a bill when our supplier is Energy Australia? Scam much? This is going straight to the ombudsman.
  • Dear Lumo, After spending countless hours on the phone with your seemingly incompetent staff, I have had to resort to Facebook to try and resolve my issue. I am disgusted at the absolute lack of customer service, and professionalism of your company – it is an embarrassment. I have tried, like ...
  • I'm currently on the phone with a representative of Lumo energy who has placed me on hold. I've been on hold for approximately 8 minutes now and am continuing to cop a dial tone to the ear. I'm assuming this is because the rep is struggling to figure out how to take me off hold. Despite this, ...
  • @lumo_energy Hi haven't heard anything and it's been 5 days....Sent image to prove meter reading was incorrect.
  • @lumo_energy I've already spoken to two rather rude customer service people who said I had to wait 'two business days' to speak to someone >
  • After recently switching from another electricity and gas retailer I was promised a $100 credit on my 1st bill to cover my exit fees with my previous retailer. At the time I asked for this is writing but was promised on 3 occassions during sign up that I would have no problems. However this ...
  • Do you have an obmessen number? I'm not happy with you guys at all. I never signed with you, I was with power direct then get a call saying I haven't paid a bill with you. You've now contacted three times to pay via phone when you won't even send me out a bill through post.
  • @lumo_energy (2/2) Wasted costs + inconvenience. And cust. serv team not interested and didn't care that I may leave! Deplorable treatment.
  • @lumo_energy Very unhappy customer here! Power not connected by the time I moved yest so had the removalist take my things back home (1/2)
  • Bad service. Was with lumo we overpaid our last bill trying to get a refund and all you get is a runaround. What a joke of customer service. It's been over a month and several phone calls and emails
  • @lumo_energy door knockers in Doreen today are claiming they work for SP Ausnet. Residents are all on community Facebook complaining. Beware
  • Why has "the occupier" received this massive bill? The service that you apparently supplied was for the day i received the keys and agl connected the electricity
  • How is it possible that you have gotten out bills wrong every month for 6 consecutive months???