Lumo Energy
1.5 out of 5 stars
9th
of 12 companies

Lumo Energy's rating is based on the 1022 social media comments made over the last 12 months. Of these, we classified 467 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months:

5%
positive
 
 
95%
negative
Showing all:
23 Positives (5%) Hide
440 Negatives (95%) Hide
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  • It's so disheartening seeing so many bad posts on here about lumo.. I have been with lumo for close to 3 years now and have never had a problem. When I first moved they even set my power and gas up the NEXT day. I always recieve great savings off of my bills and always get my bills on time... ...
  • THANKS SO MUCH LUMO FOR NOT CONNECTING THE GAS AT MY NEW HOUSE LIKE YOU SAID YOU WOULD! TODAY IS A PUBLIC HOLIDAY AND YOURE CLOSED. TOMORROW IS SUNDAY. CLOSED AGAIN. IVE GOT NO HOT WATER, NO COOKING AND NO HEATING UNTIL MONDAY OR LATER DEPENDING ON WHEN YOU DECIDE TO REALLY CONNECT IT. NO BATHS, ...
  • I am most impressed with the way in-which LUMO do business, savings we receive are very much appreciated
  • LOMO ENERGY Is My Choice For Electricity Accounts , Good Discounts ON THE TOTAL BILL - A GOOD COMPANY TO DEAL WITH - TRUST ME !
  • Always get the answers directly and friendly responces to my questions and feel like a person at the other end really cares about me....
  • @lumo_energy service continues to disappoint returned a call from 'bianca'. callcentre doesnt know who, what, when, suggests to not worry
  • Thankyou for making it so easy to contact you, via chat. The person was very helpful with my inquiry :)
  • You keep charging me a cancellation fee on my accounts even though my contract ended with you last September. I dont know how many phone calls I need to make to get this sorted. Quick way to make money...Then to add to the frustration I received an urgent SMS that my final account is due. It was ...
  • Thanks lumo, because you can't do your job, now you think I owe you the $300, it's not my fault you can't do your job, worst custom service, most companies try to keep your business, instead I was offered to way to get out.... Instead of trying to work out the mistake you made!!! You'd rather ...
  • Your service is pathetic. Never going with you again. Will not recommend you to anyone.
  • Terrible service from Lumo today. Can't get issues resolved by phone. Going to switch providers to someone with decent service.
  • I have cancelled my electricity account with Lumo energy in January 2015, as I was moving house. I requested that my final bill be emailed to me so I can make payment. Yet I didnt recieve any bill. I called many times asking for my bill to be emailed to me or posted to my new address, yet this ...
  • @lumo_energy - just spoke to ur credit management team. Terrible service. Financial difficulty & your staff have no compassion & are rude!!
  • Haven't received my latest bill. Call and ask that it be resent to My email. Told will be in inbox within two hours. Still nothing.
  • Dear Lumo Energy, The service I have received from your company over the last 5 days has been appalling. I rang on Wednesday (8/4) to organise a connection as my partner and I have moved house. The connection was organised for Friday (10/4). I rang back soon after this call to rearrange the ...
  • Dear Lumo I really dissapointed with your service. I am one of your loyal customer since 2012. But the way you handle disconnection of my electricity service was terrible. My customer number was 1740466, my full name is Tri Prajnawrdhi. And the service address was 111 Nunyah Avenue, ...
  • Worst company I have ever been with and your customer service is appauling. I received a urgent reminder on a gas bill that I didn't even know I had. I had recieved no previous bill to that. I rang lumo to ask about it and the man hung up on me. I have now just recieved an electricity bill for ...