11th
out of 12
AGL
1.5 out of 5 stars

AGL's rating is based on 6279 social media comments. Of these, we classified 1595 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months.

 
 
3% of 1595 relevant comments are positive.
Showing all:
54 Positives (3%) Hide
1541 Negatives (97%) Hide
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  • Dear AGL, recently I just received a letter from your company that my electricity plan is expiring early March. And I was notify that there is change of the plan and rates, so the discount rates will be reduced to 12%(a cut of 28%) when your website indicate there is different plans with 28% ...
  • On the hottest day of the summer so far, AGL disconnects my power bc they didn't put the connection in my name when I moved in last November. Apparently there has been no one living in my house! To top it off, they will not reconnect tonight so all my food is going to spoil & I'm going to sweat ...
  • @aglenergy - never have I encountered such incompetence as with this woeful excuse of an energy retailer. HOPELESS!!! #auspol #complaintweet
  • Sadly ever since I have had AGL gas reconnected I have spent an inordinate and unwarranted time resisting overcharging. Reading my own meter I should pay around $30 per month. I did not receive a gas bill for last month…I went to enter this months reading and saw I apparently owed $495 so I ...
  • Dear AGL Performance Analyst Andrea Gill, thankyou so much for the speedy resoluItion to my billing problem with Power Direct. I will definitely refer friends to your site for great service.
  • Dear AGL. I am very disappointed with the way you have treated me. I have been a customer of AGL for many years but I am now considering moving to another provider. Firstly you did not email me my electricity bill (I am absolutely certain of this because ALL my emails are on file in my ...
  • AGL I called and set up new account when moving into the place yet I'm receiving the previous tenants bills titled as dear customer to open to find final notice you gas will be cut off on the 16 feb Now if I've called and set up a account when moving in why has the previous account not been ...
  • AGL Energy! Thanks for cutting my gas off for no reason, again. Once we're reconnected you are so dropped. Meanwhile, your last escapade cost us a couple hundred dollars in takeaway whilst we waited for 5 days to be reconnected by Investra, shall I just cut to it and send you the bill for our ...
  • Oh would you look at that.... AGL still cant get it right.
  • Hi AGL - just letting you know that, given your lobbying against the renewable energy target (and for moving me off a renewable plan several years ago without adequate notification), I've just transferred out to a new electricity provider. I don't expect you will change your approach for ...
  • Dear AGL. Please explain why there are no updates kn Facebook regarding EXTENSIVE power outages in the Liverpool, NSW area. It has been more than 24 hours since power was cut and residents are just sitting and waiting. UPDATES ARE NECESSARY
  • I have just made several calls with agl. I am absolutely appalled at the service of this company. For the last 2 1/2 days I have been trying to get the electricity connected for my mother. My mother lives on an oxygen life support machine. I have been promised the electricity would be connected ...
  • You got noobs working in call centres that can't understand jack .... Your app don't work and you 24 hrs service is not even in this country .... Pffft !!! Omg wtf .... Disappointed customer and it's only been one month
  • Electricity Smart meters were introduced for many reasons and one reason is so that meter readers no longer need to go out to properties and read the meters. Tonight I've called AGL to organise a disconnection for a property that settles next month and they are charging $65 for a final meter ...
  • Can you guys in accounts get your Sh*t together?... You keep sending a bill to my address that is for a meter that does NOT belong to me.. I have called several times and spoken to people that can only tell me to "just ignore those bills". . . . I don't want to ignore the bloody things..I want ...
  • Have you no common sense AGL .. my father passed away 4 months ago and my mother went through the process of tranfering the acct to her name . The bill was paid in full .. she received a phone call today from an Indian call centre saying that he was from AGL and asked to speak to my father ,he ...
  • I have been advised that AGL have bought Power Direct. After many phone calls I am still being billed for a meter that does not exist on my property! Despite hours on the phone power direct still insist I owe $1041.33 for a service I don't own. What do I do now ??????
  • @aglenergy it has been more then 24hrs since your mistake and my home has had its power cut... What is being done about it?? #Unacceptable
  • Hi AGL, I would like to say thank you for the distress you have caused my wife today after 3 of your phone staff blatantly lied to us about an emergency connection. After a call yesterday where we were informed a same day connection could be made before tuesday for the price of $196 dollars we ...
  • Very disappointed in the service from AGL. Firstly when moving properties it took and extra day to connect my new electricity now they have gone ahead and disconnected both my properties when asked only to disconnect the old!! I think I asked 5 times on the phone confirming the address of ...