AGL
1.5 out of 5 stars
10th
of 13 companies

AGL's rating is based on the 6901 social media comments made over the last 12 months. Of these, we classified 2068 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months:

4%
positive
 
 
96%
negative
Showing all:
74 Positives (4%) Hide
1984 Negatives (96%) Hide
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  • I have just had the worst ever experience with customer service ever since being connected with agl from 2010. My business will be going elsewhere, I am absolutely fuming about the way one say rep ROBERT spoke to me as a customer. Refusing to escalate my call as he is "last" point of contact. ...
  • Despite having my power reconnected to my name on Wednesday, I came home from work today to find a note on my door saying "you're disconnected". I have lost over $200 worth of food in the fridge/freezer and, then put on with some very rude customer service. I was told it could not be reconnected ...
  • I'm not impressed with your customer service. 10 calls on a Saturday morning from an automated message in regards to bill payment Is poor & unprofessional customer relations. You need to look at how you deal with your customers because we are considering changing to another provider after 15 ...
  • Hey AGL, I organized to receive my final bill before I moved overseas and in yet to receive it via email. It's account number 68430701. Can you please organize for the bill to be sent to brodie.bott@gmail.com.
  • What a very bad customer service you have. After false information given on the day i signed up, i was on the phone for ages trying to solve this only to get your employee said that there is nothing can be done. I asked them to even just hear at the conversation because i am sure that it was ...
  • waited 2 months now for the AGL welcome pack after renewing my contract still nothing. I have called 8 times and emailed customer service still nothing after all the promises extremely bad service this happened 2 years ago also when i renewed last time
  • I'm now looking for new energy company. Fracking is a risky business agl and I'm not investing in a bad risk! Bad business agl Invest in renewables or lose customers.
  • @aglenergy Is the worst energy company. Last time I moved and paid an account up, debt collectors were harrassing me for money is paid!
  • Not happy AGL. TRAIN YOUR STAFF PROPERLY. I have had 5 phone calls to AGL was told I would get an email back in 2nd call Tuesday Afternoon 1-2 hours 3rd Call Wednesday Morning 1 hour 4th call Wednesday Afternoon 24 hours Now today 5th call It can take up to 1 week REALLY for an ...
  • AGL Bill $241.14 Meter reading 20/02 KWH = 44,735 Meter check 24/02 KWH = 44,390 Over billed by KWH = 345. Notice the dates people! 4 days after the estimated meter reading I'm still under the KWH usage AGL want to invoice me for and, I'm made to pay regardless of the over charge or get a ...
  • YOU LOT ARE A BUNCH OF KNOB JOCKEY'S I Complain here you say to call. I call and end up with my heart racing cos no one can answer the simple question! BRING ON THE OMBUDSMAN and if you think i may be wrong....lol.....i have the documents to prove you have been adding to the total of my bill, ...
  • No help AGL,been slogged with a gas bill for a heater in Summer,no rebate back as the girl from overseas hung up on me.
  • OMG have rung your phone numbers 6 times to be hung up on,finally got through to the Phillipines of course and told her I have been charged for using my Gas heater in summer, which is a joke because who turns there heater on in summer, she made me go and read the meter and I was right,so she ...
  • Worst customer service. Bad form on AGL that allow people to open up gas or electricity accounts without ID. I am absolutely shocked that someone can use a false name and DOB then run the bill up that ultimately turns into a default against an innocent person.
  • Thanks for disconnecting our power with NO over due notices ect. Calling fair trading and the ombudsman!
  • I will try again. My wife phoned twice this morning and was bullied by two of your so called customer service operators. She is the approved person as I have PTSD. They would not listen, refused to take a payment over the phone. This matter has now been reported to the relevant ombudsman which ...
  • My wife phoned regarding a letter we received twice today. On both occasions the so called customer service officer one female the other male were rude did not listen and were bullying her. She is the approved person as I have Post Traumatic Stress Disorder. Now we were phoning regarding a
  • What is your debt collection policy? I'm currently disputing a bill and have made approx 10 calls over the last week to resolve it/advise that we are lodging a complaint with the Ombudsman. We are receiving approx 10 calls a day from your debt collection agency but the Australian Competition & ...
  • I just received a notice that my direct debit payment of 229.89 has not been made and I need to pay the outstanding amount immediately. I paid the account on the 15th of February via BPay. Get you're act together AGL or I'll choose another electricity service provider.