11th
out of 12
AGL
1.5 out of 5 stars

AGL's rating is based on 6743 social media comments. Of these, we classified 1704 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months.

 
 
3% of 1704 relevant comments are positive.
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55 Positives (3%) Hide
1640 Negatives (97%) Hide
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  • Received my power bill today. Energy usage is lower than it was last year, but total bill is higher. My loyalty to you is not in question. Where's your loyalty to me? And what about those alleged "savings" when the carbon tax was axed, you know, the one you bleated about ad nauseum like it was ...
  • Dear AGL, After being a loyal customer since 2008, you have in my view showed us no loyalty in return. You have somehow only been able to find certain notes and not others, not honoured your on-time discount structure and shown to have staff who obviously are in a culture of disrespect as this ...
  • I moved from my apartment on May 2nd this year and received a text message this week saying my account is outstanding? I paid my final bill and cancelled yet I am now being charged electricity for the current tenants. Obviously didn't receive the bill when first mailed as I don't live there any ...
  • Very unhappy with AGL, I will be going back to Origin. I moved into a new house a few months ago and after setting up an account with Origin I was offered a better deal with agl which included first month free electricity and a 20% discount. After receiving my first bill (which came early for ...
  • Just spent 1 hour 18 mins and 22 seconds on the phone to your new connections team waiting for a service order number. Can someone explain to me how this is even possible?
  • Worst customer service ever. Incompetent. Don't even think about using AGL.
  • The actual meter reading were totally different and I've called and sent emails attaching pictures as evidence several times to talk about this issue, HOWEVER no one reply back to me! They always say that specialist will contact you and will take 1 or 2 weeks. It already passed 3weeks and I ...
  • @aglenergy stuffed me round one to many times, now taken money from my bank without permission and overdrawn it. Thanks alot #veryangry
  • Have relieved 50+ emails this morning about a monthly bill delay, kindly stop, an email a minute is ridiculous
  • You guys are a joke. Been waiting 5 weeks for a meter installation for our commercial property and I still feel like we are going around in circles. Wish I never switched to AGL.
  • I agree with johngeep from your forum pageThe initial period has decreased in cost however overall the price of the gas and supply charges has increased . That means you are misinforming your customers.
  • The new electricity rates from the 8th September: 40 cents a week cheaper???? THE Rates are ACTUALLY MORE EXPENSIVE!!! Bit of spin doctoring going on - less off one rate but more onto another . . .
  • Once again quite dissatisfied with AGL and your customer service. I have been a customer of AGL for a number of years now and throughout all this time my bills have been averaging between $180-$210. Inexplicably, my latest charges sky-rocketed to $480. Taking into consideration that nothing has ...
  • Just made the switch from AGL Electric to Powershop. The clincher was when you sent us your triumphal letter about how much we would save on our bill because of the abolition of the carbon tax. Might be hard for you to believe but some of us actually care more about the future of the planet than ...
  • You people are despicable. And you have to stop telling your call operators that there isn't any avenue for dispute resolution. They simply refuse to acknowledge, much less action, any dispute. You can't bait and switch and change the rules without informing us. And the small print in a contract ...
  • Most unprofessional team I have ever dealt with. My father in law passed away 8 months ago, you were notified back in March to change the bills into my husbands name which you still haven't done and when I told you 2 weeks ago I was changing suppliers you told me I wasn't allowed to for 3 months ...
  • I am not happy with the current shocker of a bill. We're on a single income in a small 2 bed unit where most of the time the electricity is not hugely used (past two quarters, the average has been around 260-270) yet this month, it sky-rocketed to a whopping 375. I understand that it would go up ...
  • Go suck a d. So friggen rude on the phone and a $1200 elect bill for 3 people is a joke. Just switched to powershop. Their renewable energy program is great and doesn't support coal like agl and Tony abbott
  • Is the 'call anytime' approach designed to make you think you're being answered but your actually put on hold until the offices open? I've spent two separate times on hold for more than 15 mins each time, calling at obscure hours and yet still get put in a cue. Still haven't resolved the issue.
  • you know. im not stupid but agl seems to think i am. when i signed up i went with the cheapest company thinking they would be best. but just when we are about to get our first bill tada "we are saving you money" by cutting prices by up to 40c a week. well good for agl but in the meantime im that ...