AGL
1.5 out of 5 stars
11th
of 14 companies

AGL's rating is based on the 3976 social media comments made over the last 12 months. Of these, we classified 1760 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months:

4%
positive
 
 
96%
negative
Showing all:
90 Positives (5%) Hide
1757 Negatives (95%) Hide
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  • AGL seriously if Luke (or preferably his manager) from customer resolutions doesn't call me tomorrow I'll be going to the ombudsman!!! Your service sucks and I am so over ringing you people! If anything you owe me money for all the times I've had to call you and the time I've wasted. Who knew ...
  • Hi there, Regarding account 7000 021 878, location Newtown, supply period 5 April to 5 July: Why has the entire 2167MJ of usage been assigned to the 5 days of the new price structure? Also, please get somebody to conduct an actual reading of our gas meter and give us a reissued bill because we ...
  • I received my gas bill and after the amount in credit was used I was left with $6.88 to pay. On the bill it says payment not required this will be added to your next bill, However I get an overdue reminder to pay the $6.88 when I try to Bpay it will not allow it as it states the amount is lower ...
  • Hi AGL, on the 15th of June Energex checked our ripple control and certified it as working. Ref 282972 for meter 157444. The next day AGL came out when we were not home and replaced the Ripple control, We have no idea why the ripple control was replaced the day after Energex said it was fine. ...
  • @aglenergy Am getting sick of months of pathetic gas supply to home at peak times-stewed steak not good http://t.co/zW0KHF8Cyj
  • Given that you have subsumed my previous gas and power company (Australia Power and Gas) I am wondering why I no longer have access to historical data of my energy consumption? This makes comparisons difficult - frankly impossible. Surely given that I operated online with Australian Power ...
  • Hi I've received my ebill and I don't like the look of it and want to download the current bill to print it off, but when I do this I don't get the entire first page, can you please ASK your CUSTOMERS if WE WANT A CHANGE!!!!!! and HOW DO I KNOW FIX THE PROBLEM YOU HAVE CREATED?????
  • Thank you so much to the man I spoke to at AGL today! He was very helpful and friendly, and unfortunately my phone cut out so I didnt get to thank him for helping me.
  • The past 5 months with your company have been an absolute disgrace. THREE times i have had money taken out of my account without permision, wich has resulted in defults on other loans that i have had to pay excess for. I have a recived contact from your company demanding money on an overdue bill ...
  • Anyone else have AGL refuse to help them via Facebook and tell them to contact them via phone? What's the point of having a social media presence if you refuse to help? My experience with calling AGL in the past has been terrible........
  • Website down, customer service poor... you're not a great place at the moment AGL, are you?
  • dear AGL - I have just spent the last 15 minutes online trying to get an email address to contact you. I am overseas at the moment and have issues with my bank. how do i contact you? of course I'm not carrying my account number so I cant create an online identity. any hints? the website is ...
  • It all started about 18 months ago when my mother-in-law was 88 years old. Living by herself, her electricity bill was consistently around $200 per quarter. Out of the blue, she received a bill for $1700. Of course she was shocked and severely stressed. She rang and was told she had to pay. My ...
  • Further to my post last week about you putting up my rates despite me being on a contract - you wanted me to contact you by private message to "ensure my confidentiality". What you really meant was so that you could tell me you're still ripping me off & being dishonest with your contracts ...
  • Seeing as I cannot get any assistance from agl 'customer service ' representatives regarding our rediculously priced gas bill , I might grab someones attention on here after ive been reduced to publicly view my disgust online for everyone to see . After calling agl every month to find out as to ...
  • Hey AGL please respond to my private messages it has been over 16 hours and no response?
  • Had a hopeless conversation with AGL today...how is it my mother-in-law can get pension discount with the same company with electricity but not gas...how ridiculous am listed on her account but need a solicitor to contact the company - shame shame and no customer service at all
  • AGl you have given me nothing but STRESS and incompetence since taking over my account from Australian Power and Gas.I paid my bill 2 months in advance at Aust Post.i was then informed my bill was overdue. I rang Agl and they said they would fix the problem.Then the second .notice came you were ...