AGL
1.5 out of 5 stars
10th
of 14 companies

AGL's rating is based on the 5370 social media comments made over the last 12 months. Of these, we classified 1968 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months:

4%
positive
 
 
96%
negative
Showing all:
106 Positives (5%) Hide
2175 Negatives (95%) Hide
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  • AGL, I moved our of my apartment about a month ago and final gas bill (May to August) came up at $276.14. The bill from the past two quarters were $104 and $68 respectively which means my most recent bill as almost tripled! I spoke to one of your reps via the phone a few weeks ago who ...
  • @aglenergy I arranged with you to pay final bills on meter read. Three letters and 25 auto phone calls later... Terrible customer service.
  • wow, thanks agl for your "carbon tax removal rates" for a total of 14 days, then put prices back up even higher....
  • Hi AGL - what is up with your website? I get this error when I try to view my bill: Sorry! An error has occurred. Please try your request again. If the problem persists, please contact AGL on 1800 813 028 (9am – 9pm, Monday to Friday). I get this error when I try to submit an online enquiry: ...
  • So you sent us out letters saying how now the carbon tax has be repealed that we will save 4% on our bills and we will be back paid to the first of July! Well just got my bill, it went up 2 cents and you wasted all the paper sending out that letter which I have received four times even though I ...
  • I don't know why I keep getting calls about an account I never had. I have told you several times that the former APG account was in my wifes name but you refuse to change it to her name and apply the energy concessions due. I have told you several times that this is the reason I will not ...
  • Hi there, I just got home to discover two letters from AGL in my letterbox - one a bill and the other is an advisory that the bill I just received is overdue. The original bill has a slip inside explaining that you have a new bill layout, when I looked at its envelope I realise it only made it ...
  • I'm overseas and my house sitter tells me your disconnecting my gas today due to nonpayment when there's a DDR setup with more than enough funds available. I emailed you over 2 weeks ago to contact me and nothing, called you just a moment ago 5.20pm as 'apparently' you're business hours are ...
  • @aglenergy $621 over a 70 day cycle 50% more than any other FULL quarter in the clients billing history with AGL#customerexperience #fail
  • @aglenergy all good, I had someone sort it out over the phone earlier--just the wait is frustrating when you don't know when or if someone-
  • @aglenergy will NOT be tolerated. There WILL be repercussions for your failure to act in a professional and respectful manner.
  • AGL took over Aust.Power & Gas then remove our Solar Feed In Tariff rate, a month later still complaining - enough is enough. I never chose this company and it was for a very good reason. If anyone has issues not being resolved with them go to the Energy & Water Ombudsman <a ...
  • I have received 2 letters from AGL with information explaining how the abolition of the carbon tax is purportedly going to help me 'save money on my energy bills'. AGL have blatantly dressed up its pursuit of coal based profits as a win for consumers. This is political propaganda. I am very ...
  • Dear AGL, you overcharged us by $1000 - despite several calls to AGL to correct this, and your AGL have acknowledged that is AGL's error , I continue to be harassed with threatening letters and phone calls. AGL you are the worst on this earth. Sincerely a very unhappy customer.
  • AGL your website is a NIGHTMARE to use. Every single time I want to pay a bill there are issues with my password, so every single time I have to reset my password. Sometimes this works and sometimes it doesn't. Like tonight where I was logged out because I apparently couldn't read the security ...
  • Hello, Can someone please get in contact with me regarding the private message I just sent you. I have just had over $700 taken out of my account by your company and I am not even a customer anymore. This is the second time this has happened and I am slightly dumbfounded how this is even ...
  • your new prices came in, I think they need to be flushed down the toilet because that's where *** goes. how'd you work out 8% savings for everyone when you dropped c/kwh from .2801 to .27907 that's a 0.00103 savings WOW and supply charge from 0.55c/day to .91c/day. what are you trying to do to ...
  • I posted here this morning and the problem is solved this afternoon. Well done AGL and thankyou
  • Have to say I am very disappointed. I have been a loyal customer for a number of years and have stayed with you despite price hikes etc. I contacted you today to discuss my options as there is a lot of competition out there for my business. I was shut down. No discussion, no listening, no ...
  • worst company ever! sending our bills to an email address when we asked for paper bills. When we finally got them mailed to us you send them to an address we have not lived at for over 3 years. on top of that expecting us to pay the bill right away or we will get disconnected. Great job guys yet ...