AGL
1.5 out of 5 stars
10th
of 13 companies

AGL's rating is based on the 5931 social media comments made over the last 12 months. Of these, we classified 1996 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months:

4%
positive
 
 
96%
negative
Showing all:
112 Positives (4%) Hide
2400 Negatives (96%) Hide
Show
  • To Whom it May Concern, In late June this year I moved into my current property and signed up with AGL. In July the electricity meters in our building were replaced and upgraded. Shortly thereafter I received my first bill, which was excessive. I checked the meter number and realised that ...
  • @aglenergy Rang and was told discount no longer applied to solar customers. I will go with another provider.
  • Ridiculous! I am on a bill smoothing plan thinking this would be an easy way to pay my bills without any hassle. Boy was i wrong! So far i have made my all payments only to keep receiving a text saying that AGL has not received my installment! I have rung both times & each time your ...
  • So disappointed with the service I’ve received today from your resolution staff today. I opted to receive my bills monthly and have now called 3 times today in regards to a ridiculous $800 bill (on top of the $260 I’ve paid in the last 2 months already) only to be told 3 different things. The ...
  • Now I can write on your wall. Since my first post on a photo was ignored I will ask again. AGL Energy is (03) 8672 6501 associated with you? According to me googling and calling the number back you are. If so PLEASE STOP CALLING ME!!!!!
  • Hello, I was after an upgrade for our gas regulator so we could install a continuous flow gas boiler. I called 131 245 and selected the option for Enquiries as this call was not for a "new" house. From Enquiries I was redirected to Customer Solutions department. From Customer Solutions ...
  • Can someone tell me why I get a late fee from AGL when the features of the e-bill won't work? When I tried to pay the bill it says, sorry there is a problem and we'll fix it for you. However, how does one ever know when it's fixed? Okay so I don't really care about the $4 late fee but it's so ...
  • Dear AGL, This is the second time i post here in 2 weeks, and i am here to complain that once again my service has been moved to Dodo, after my EXPLICIT instructions and verbal phone agreement to stay with AGL. Now, I am really frustrated by this and as such will be raising a complaint this ...
  • If AGL wish to speak to me I will do so when a person rings me. I hang up on the computer phone calls. these calls sound like scams.
  • Thank you for estimating my energy usage based on 2 bed units instead of the 5 years of data from my own usage. To be told that my only two options are to pay the excessive bill (which i can't afford) or take a day off work and pay an additional fee to have my meter read (which I can't afford) ...
  • @aglenergy why do I keep getting calls from (02) 8072 7056 present count 8 in 6 days. Call it back says it's AGL.
  • @aglenergy Just enabled Bill Smoothing for my account - what a brilliant idea! Thanks for being an innovative energy company!
  • You have to be one of the worst companies I have had the unfortunate experience of dealing with and judging by the many comments below I am not alone. I have lost count of the number of incorrect bills you have sent for both Gas and Electricity. I have received monthly estimated bills followed ...
  • @aglenergy Gas connection scheduled for the third time already. Customer support is lost. What should I do ?
  • Just wasted another 17 minutes on phone to AGL's overseas call centre attempting to sort out mess created by AGL not processing direct debit set up online 3 weeks ago.
  • @aglenergy misleading and disingenuous to raise prices after sending me notice of carbon tax price reductions and savings
  • I am currently on the plan select 8% which includes: 5% guaranteed discount, 3% pay on time discount and 2% direct debit discount. my last bill only includes the direct debit discount and pay on time discount. where on earth is my GUARANTEED discount? I would like this sorted and be reimbursed ...
  • Awesome AGL, after 2 years with fixed price contract for Gas and Electricity you send me two letters letting me know that my contract is finishing and you wish me to stay... by "reducing my discounts" (so I pay more). Really? When you are offering discounts online? Really? Is that your prize for ...
  • @aglenergy WILL YOU DIMWITS STOP TELLING YOUR BAD DEBTORS TO RING OUR NUMBER??? 1300 444 444 IS NOT YOUR DEBT COLLECTION AGENCY!!!