AGL
1.5 out of 5 stars
11th
of 13 companies

AGL's rating is based on the 6496 social media comments made over the last 12 months. Of these, we classified 2061 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months:

4%
positive
 
 
96%
negative
Showing all:
80 Positives (4%) Hide
1980 Negatives (96%) Hide
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  • Why is your 131 245 phone number open 24/7, as you put it on your website, but your number to call from overseas is only open 8.30 to 5pm?? I'm in Europe and you are telling me that my bill is unpaid and overdue. In fact, I paid it early but you seem to have credited it to an old address. I ...
  • Power in Warrimoo is out. Again. Fifth time in two weeks. LOVE to hear what the excuse is this time????
  • Hi, I'm currently overseas in Spain. I have had my gas bill emailed to me and it is incorrect again. I can't get through by phone and there is no email on the agl site. I'm not paying my bill. I use an average of 850 units a month of gas and again I have been charged for 3500. I'm not in ...
  • @aglenergy I was hoping for a reply today as promised? I left a VM asking for an email response? I'm concerned you will add more late fees?
  • Dear AGL Very disappointed with your customer service, how to solve problems between 2 account holders. I've been patient enough to explain (again and again) what needs to be done etc. Still no solution or actions taken in order to solve the problem. I rang your customer service again ...
  • Seeing as you make it impossible to lodge any sort of complaint online or over the phone, I may as well do it publicly. After 3 months of numerous phone calls, trips to my old property, being screwed around and completely lied to on several occasions, you still have not been able to sort my ...
  • Please explain why when I called to ask for a payment extension on my account your credit department representative feels it appropriate to ask what my reason for financial hardship is? Goodbye AGL, I'm off to connect my gas account with a company well versed in customer relations and how best ...
  • I have been fighting for nearly 3 months to get a power bill. I reported the matter to the SA Power Ombudsman and since then I have had three agl customer service officers allocated to my case. The first one left or was given the boot, she did nothing. The next one also left and had done ...
  • Are your rates a big secret? Your online operator refused to porvide them and a phone operator promised to email them and never did. Do you fear your prices are not competitive?
  • Really ...... Once I was impressed but now far from it .... James in resolutions department is nothing short of a pig, I like how he can tell me I'm not holding an apparent disconnection notice in my hand , I'm lying ..... I didn't realise your staff were able to telepathically see me ..... He ...
  • Just wasted 20 minutes. Received a text from AGL asking I contact them as my payment was overdue. After 20 minutes of going through all their protocols for who I was and where I am located they end up telling me thatr I should not have received a text as my account was in fact IN CREDIT. Looks ...
  • Apparently the money u took without authority out of my husband's account has apparently left ur bank and is now between banks..... that was friday! How long is it ment to bloody take???? Need the money now! If it wasn't as much as it was and it didn't have a specific purpose we could wait but ...
  • Absolutely appalled at the "service" received by AGL. After taking $3443.00 (yes nearly three and a half THOUSAND dollars) fraudulently out of my credit card, and speaking to FOUR employees (all of whom gave me different excuses), I still have no: explanation, apology and more importantly my ...
  • @aglenergy you are killing me. Three bills in a row wildly inaccurate. Now slapped with late fees and metre fees - surely your cost? #help
  • Oh AGL... how much longer should I be expected to wait to get a refund of my November gas bill that you DOUBLE CHARGED me for?
  • Just off the phone with one of your customer service representative. She basically called me a lier and didn't provide any service even if i have been a customer for the past 10 years. One unhappy customer that will be changing electricity and gas provider....
  • I disconnected our gas over 6 months ago Then paid an extra $60 to remove the metre and ensure no bills but i am still getting bills sent to me. I have called and complained again and again yet nothing happens. Pathetic lack of service I actually had to tell the woman i spoke to today ...
  • Dealing with a deceased estate of my father, I have a few days to change everything over for my mum. Forget it with AGL, No compassion here! Redirected to 2 different departments then told 7 days to call me back! That's rubbish, AGL get a clue!! We have changed our provider & won't b back. Sorry ...
  • Really not happy with the fact that AGL took $366 out of my bank account by mistake last Thursday, thus overdrawing it, and I still don't have it back though I was promised it would be there yesterday. Tired of making constant phone calls to them just to be told "it's been processed." Quick ...