AGL
1.5 out of 5 stars
11th
of 12 companies

AGL's rating is based on the 7630 social media comments made over the last 12 months. Of these, we classified 2007 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months:

3%
positive
 
 
97%
negative
Showing all:
67 Positives (3%) Hide
1939 Negatives (97%) Hide
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  • Can you stop phoning me for god's sake! Every few days some turkey phones me from 0280727056 and hangs up. I am sick to death of it, and I believe it is agl phoning me.
  • After receiving a $2k electricity bill when we didn't even have an electricity account with AGL, I really appreciate you handing this over to a debt recovery agency after we had lodged a formal complaint via your process and were advised that we wouldn't have to pay for AGL's errors. Many ...
  • So I get a new electricity "smart" meter connected on the 25th of March and I still don't have a bill. Have had to ring up 5 times now because you guys had no idea the meter was even installed and today I'm told it will take more time. Have been told by "RESOLUTIONS" to call New Connections and ...
  • By far the WORST, RUDEST company out! Have had a bill $1000 over my normal usuage called to sort it out, get hung up on. Get abused by rude staff, no answers to anything that I called about. My daughter has been in hospital undergoing serious surgery for a few weeks no one has been home. And see ...
  • How long would you go without having a shower ,hot water basic human need. We rang up early Sunday morning too tell you we had no gas at all. You told us that you don't call out on Sunday which we where told today you do by the on call tec guy .You go without for this long see how you would ...
  • I am an electrical contractor and your automated phone system is rubbish. Have spoken to 4 people so far just trying to get a connection abolished. You need to have a phone number for electrical contractors that get you straight through to someone that can answer the phone and actually help ...
  • I am so frustrated with AGL it's ridiculous. I had trouble trying to cancel my account as I was moving house. The customer service was zero hence why I left. So I waited for my final invoice which never arrived I received txt messages saying my so called bill was overdue so I called twice to get ...
  • We keep getting phone calls to the house from number 03 8687 4158. When the phone is answered it hangs up straight away. I called the number back last week and it had an automated message saying it was you guys contacting customers to discuss solar panels and if we wanted our number to be ...
  • AGL Stop having your customers having to deal with customer service people who have English as a second language. If your customers call out of hours let them know before making them have to jump through hoops confirming their details before you tell them your call centres are in fact shut.
  • I've been trying to pay my bill for the past 2 months as it was based on average(for the area) usage and being quite high I asked for a reading... I had a handful of calls to ask for the reading and until now it hasn't been done and I'm keeping receiving calls threatening to disconnect my ...
  • I would like to complaint about the AGL online registration for new connection. The system has scheduled new connect to a wrong address. It is not found out until I got your confirmation SMS with a wrong connection address at very last minute. My scheduled connection date for my new business is ...
  • Have been with AGL for years and have never expected a nasty letter from them until today, when I found a letter in my mailbox issued by a legal agency regarding an unpaid bill. I rang AGL and I was advised that they sent me a reminding letter by post, through SMS and phone calls, yet according ...
  • Dear AGL, After having connected with you twice in the past 6 months, once on the purchase of our property and once again after receiving a disconnect notice from Ausgrid. It was a great surprise to come home to no electricity Thursday afternoon. Now spending our second night with no power and ...
  • Worst company EVER no exaggeration back to the EWO yet again
  • Started off as reciving a random bill to our adress. 3 phone calls later to have it fixed and we now get 9 different bills all to different meters same 1 adress. Yet only the 2 meter numbers in our bills adressed to us match on the national data base. Lets hope Scott in your call centre fixes ...
  • There are many of your customers in the Kinglake Ranges who are about to go to the Energy Ombudsman en mass, due to your inability or reluctance to pass on the power outage discount for 2014, which was paid to you by Ausnet on the 17th of April. Ignorance is no excuse to rip us off.
  • where's my $350 dogs don't just help yourself to people's bank accounts when everything is paid for and up to date hey
  • I love how useless AGL Energy are. I organised to have gas and electricity to be hooked up to our flat when we moved in. After being assured they could supply both and getting installation days i thought that was great. One month later I started receiving letters from origin, telling me they ...
  • @aglenergy your gas meter estimates are terrible..more than 300 cubic units over each quarter!! And u won't let me do my own reading! #fail
  • @aglenergy AGL Suckssssssss, don't recommend it to anyone. I was AGL's customer for more than three years