AGL
1.5 out of 5 stars
11th
of 14 companies

AGL's rating is based on the 4809 social media comments made over the last 12 months. Of these, we classified 1899 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months:

4%
positive
 
 
96%
negative
Showing all:
97 Positives (5%) Hide
1997 Negatives (95%) Hide
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  • I am very concerned about your company's way of doing business. Someone claiming to be from AGL went to my elderly mothers house (she does not speak english) and invited herself into her home and made her speak to someone via the telephone. She was then given things to sign and she had no ...
  • AGL Energy I think you need to fix this website of yours <a href="http://aglsmarterliving.com.au/energy-efficiency-advice/energy-tools/">http://aglsmarterliving.com.au/energy-efficiency-advice/energy-tools/</a> according to it 1000Watts = $0.2276 an hour of use. when learning to be an ...
  • When l joined Australian gas and electricity they DID NOT tell me you were taking over. l should have been informed before l signed up. Now l am stuck with AGL.
  • Can someone from AGL please explain to me why, after my parents signed the form to stay with AGL (Thornton NSW), did they receive a call from a Jerry at 7.45pm tonight saying they need to fill out the form again and to check with their neighbours as AGL may have the wrong name? This is absolute ...
  • I am multiply NOT HAPPY. First I get a letter today telling me my discount is being slashed from 14% to 7% when my current contract expires in a month, then I log-in and find I can't submit an email query as to why I can't find anything about the "Select" plan on the website, whilst the on-line ...
  • I am disappointed that your staff do not seem to understand that I have never received email regarding price increases (evidently there was one in January 2014). I was again promised that I would receive an email today. And Welcome packs for both Electricity and Gas dating back to 10th July have ...
  • I have written to you with my details in the message box, I HAVE NEVER RECEIVED THE GAS BILL this past month .....you sent me an email saying that you were late in delivering your bills and I was patiently waiting for the bill to arrive. Not in paper form and not through email.....so how could ...
  • Miracles do happen!! Just managed to log on to my account and all details have been updated. Sent a new password which opened all the doors. Thank you all AGL IT persons and those who have helped over the past month. We are live!!
  • Why are you sending personal text messages to your customers advising them of general estimated savings as a result of the carbon tax being repealed? It isn't even individusalised or meaningful data to the recipient. Is is pathetic LNP propaganda and I don't like my dollars being spent on it.
  • Not cool to text customers about the savings they'd make if it weren't for the carbon tax. Not cool at all. Whose platform are you supporting?
  • I recently changed my email address and have had nothing but trouble with AGL since. In spite of helpful people on the net, call centres in the Philipines, humans in Melbourne, personal calls switching to direct debit payment of gas bills, I am still unable to log in to my account at AGL. I am ...
  • Dear AGL,my wife call in earlier today to ask about some electrical problem in my house ..and the response she got was..''the system is not showing any error .and there is no other complaints from the area so we are not responsible for anything.' The least i would expect as a customer will be ...
  • Absolutely appalled by the (lack of) customer service & professionalism from AGL. I have received not one, but TWO bills for the month of June. The second one being triple the amount of the first. I had not received a bill at all for the month of July, but yet received a text message today ...
  • @aglenergy Why do you think it's ok to #spam customers with #sms? No opt out. #carbontax texts annoying. Whats your response? @newscomauhq
  • I am extremely disappointed in AGL for sending me politically motivated texts about savings from abolishment of the Carbon Tax. I believe my utility providers should be independent of party politics. While you may argue AGL is obligated to inform customers of changes in billing, it is entirely ...
  • @aglenergy just been received unsolicited SPAM txt from you guys without opt out. Please contact me so it can be fixed
  • @aglenergy So why didn't you text me about your recent price increase? That was in the fine print of my last bill!
  • Have not been able to access anything other than my homepage on Agl online for about a week now.. The red error due technical difficulty message gives a 1800 number to call that it states is open until 8pm yet each time I call ,before six thirty, the line says only open till six!?!..
  • @aglenergy I'm one more furious customer - keep yr propaganda txs to yourselves thanks - now looking at a new provide. Spose they all do it.
  • @aglenergy @melissacbrooks You've spent 4 years more than doubling prices, stressing low income families, no SMS then?