AGL
1.5 out of 5 stars
11th
of 12 companies

AGL's rating is based on the 7547 social media comments made over the last 12 months. Of these, we classified 1931 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months:

3%
positive
 
 
97%
negative
Showing all:
63 Positives (3%) Hide
1863 Negatives (97%) Hide
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  • Dear AGL I have tried 3 times to login with passwords you have sent me but it gives an error message each time. Could you please fix this?
  • Alg you are absolutely deplorable!!! If there was a negetive ranking on your page id use it! Ive tried so hard to sort these issues out with your customer service personel to the point ive had to hang up... its like beating my head on a stone wall. The service people on yhe line are the most ...
  • Twice now your people have advised me they would address my complaint and get back to me! It has been nearly 2 weeks and I am still waiting! One of the many reference numbers is below. This is your final opportunity to contact me to resolve this issue before I recontact the ombudsman. Ref# ...
  • Guys, on numerous occasions I've called your resolutions team to advise and fix an ongoing billing issue where you are overcharging me for electricity since I have set up my account (Feb this year) - I have had no luck at all getting to a resolution. Your bills state my usage which is all well ...
  • AGL is the most pathetic service provider in Australia. In fact, they have no service! In January we asked for electricity connection which took them over a week to do. The electricity was disconnected on Monday due to their error. We call them and they apologise, advising reconnection will be ...
  • @aglenergy has cost me thousands of dollars in lost stock coz they made a mistake and had the power switched off
  • Not happy AGL..Last Wednesday AGL direct debited my account for $365 - which was unauthorized. I have bill smoothing in place and this amount was my final bill before moving house. Last Wednesday when I realized that AGL had drained my bank account and left my account in debit, I rang and spoke ...
  • I just wanted to say a huge public thank you for the best customer service I've experienced in a long time. After waiting for over 40 minutes on hold to Origin trying to set up electricity at our new place, I gave up and called AGL because of the 24/7 phone line. The call was answered straight ...
  • Called months ago to give my partner authority on the account and I asked if this also covers any cancellation requests from him instead of myself, which I was told yes it would. The next bill after this, has a final reading cost - never asked for cancellation, only requested to add authority. ...
  • trying to log into online account, wont recognise password, try to reset password, wont allow that either. Try sending message via contact but 48hr delay. Can only post here via FB with no PM option. WTF AGL, its the 21stC?
  • @aglenergy Have now explained myself 4 the very last time via email. #AGL #poorservice is literally driving me insane! This better end asap.
  • @aglenergy Your lack of professional decency & the run around u give your so-called clients means I will not waste another ph call. Ur turn!
  • IF YOU ARE STILL "WORKING" (FROM JUNE 10) ON MY ELECTRICITY AND GAS TO BE CONNECTED, THEN YOU NEED TO CHANGE YOUR STAFF WHO ACTUALLY WORK, DON'T SEND ME AUTO REPLY SAYING "THIS ISN'T SERVICE WE ARE AIMING TO PROVIDE" THINKING TO MAKE A COMPLAINTS IN CONSUMER AFFAIR.
  • @aglenergy how come I cannot log in to AGL Energy Online? I keep being redirected to the same screen with an error message. PLEASE FIX!
  • Really disappointed that after three phone calls to correct a mistake that your company has made in regards to my electricity you have still direct debited the wrong amount for my bill. This is after I have provided proof of payment of previous bills via email and previously logged a call for ...
  • Hey AGL, your negligence has resulted in our power being disconnected this evening. No, its not okay to offer to connect it in the morning. Maybe we should have just left the property with Origin after all! Fix it now or this failure to meet the terms of contract and service deliverables will be ...
  • You people are a joke! you only got interested in me because i want to get rid of you and get someone else,i try to ring and get someone in Bombay or somewhere like that,i've been with you people for around 40YEARS and get treated like i don't matter because you've already got me signed up,you ...
  • Disgusting level of customer service from AGL today. I've been trying to simply change over the name on my account that I've held with AGL for 3/4 years now. I had the intended person to take over the account call and they were informed that I myself had to speak to AGL and authorize the ...
  • @aglenergy I was an AGL customer but left when you rejoiced in the repeal of the carbon tax. Disgraceful, irresponsible behaviour.
  • @aglenergy did that twice already ;( if it’s not done by the end of today I’ll call again to escalate a third time :p