7th
out of 8
AGL
1.5 out of 5 stars

AGL's rating is based on 5960 social media comments. Of these, we classified 1054 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months.

 
 
4% of 1054 relevant comments are positive.
Showing all:
43 Positives (4%) Hide
1011 Negatives (96%) Hide
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  • My first call was on Sunday morning the first opportunity I had to get into my new rental and find the power needed to be reconnected got told I could have someone come out and connect but would have to pay a call out fee which I agreed to pay. After waiting around all day I call again only to ...
  • Folks, Read your AGL bills and make sure you understand them. Our last bill, after a solar install, came in ridiculously high and the bill was annotated with the fact it was an estimate. We queried the bill and were eventually told that due to remote reading which was corrupt for some reason, an ...
  • Why am I being charged an account processing fee when my bill is paid by Direct Debit. Seems to be very greedy for a transaction requiring no human intervention
  • I got a bill this week asking me to pay $143 because you have recalculated my bills from Oct14-Oct15. I left AGL on 22Oct15 and paid my last bill with you in Nov15. I paid that bill in good faith as the final amount owing on my account. If I charged my customers that far in arrears because my ...
  • I want to lodge a complaint about the conduct of one of your meter readers who unleashed on my wife after he had difficulty getting to our meter. I have been providing readings as the gate is usually locked but wasn't on this occasion. His behavior was unacceptable and my wife felt threatened.
  • @aglenergy I am trying to view bills online but does not allow me to login at all, despite saying this is possible
  • Hi AGL, just wondering.. is your AGL solar command system actually going to work anytime soon? preferably whilst being reliable ?
  • Looks like I am not the only one having problems with you guys now. After being with your company on a payment plan for almost 4 years and fairly sure I have never been late on a payment I am now having trouble with you. Last month I got a letter and sms saying I owed $65 so I contacted your ...
  • AGL took money from my bank account via direct debit for a gas account. I don't have a gas account with AGL. They took the money in January and after two cases with the Energy Ombudsman and many phone calls with Cathy, Brendon, Boris, Jason and Melissa they finally repaid it in March. They said ...
  • I rang about 7 yr solar plan i was told id get a call back still waiting ????
  • Since i have had my Gas Metre replaced last July I have had nothing but issues with my bill. This time our metre was read 3 weeks ago . I rang AGL Monday to follow up on the bill. The lady was no assistance at all and kept saying it takes 10 days after reading and im in credit which i ...
  • The worst energy provider we have ever dealt with. We have paid everything right on time but they keep on harassing us by threatening to disconnect our electricity. There is no regulation in this company. Also when there is a problem, instead of one person starts and finishes your problem, the ...
  • AGL, I am putting this out there for all to see because after numerous phone calls/emails you still are SENDING BILLS to my father who has not had the gas connected for the PREVIOUS 5YEARS...yes YEARS! I have called and been told over and over that the gas supply was disconnected to his property ...
  • It has been many weeks now, and my renovation is being held up in my house because AGL just will not connect my power, despite NUMEROUS phone calls to them only to be given the runaround so many times... and today... a MONTH on from initial contact... still NO POWER. Over and over again the same ...
  • I just experienced the worst customer service I have ever encountered. I called to question an account that we have held with AGL for a number of years without any previous service issues. I was spoken to with the utmost of disrespect and was yelled at by someone in your customer service team ...
  • Well done. Take my entire bill out when i dont have direct debit set up and make me wait 5 days to get my refund ????
  • Yesterday (that's the 8th) i changed my plan to Seniors and agreed to 24 month period. Today i check my account online and it states 12 months ! When i got online to chat today i was told i would need a whole new contract if i wanted it changed to 24 months and that the new contract would run ...
  • Nice one AGL.... I move out and cancel my accounts in December however you then bill me further amounts in February and April because of adjustments you made cause something was missed.... How is that the customers fault... Take ownership of your mistakes... I did the right thing and paid you ...
  • Shame on you AGL, greenwashing the fact that 80% of your enegy comes from burning coal.