Just Car Insurance
2 out of 5 stars
13th
of 14 companies

Just Car Insurance's rating is based on the 124 social media comments made over the last 12 months. Of these, we classified 44 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months:

11%
positive
 
 
89%
negative
Showing all:
5 Positives (11%) Hide
39 Negatives (89%) Hide
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  • I don't think I have ever rang and not experienced a "peak in call numbers" and told about a delayed waiting time when trying to ring though.
  • Love to speak to someone regarding a bad insurance job. At the moment u guys are just washing your hands and putting it in the too hard basket. Thanks Trent
  • Claim # M022977726 Its been a month and i still haven't been refunded for my car hire while my car was being repaired. Getting very impatient now. Please respond ASAP
  • I've been with just car insurance for 3 or so years. I got insurance so if anything does happen I would be alright and now something has happened it has been over a month and such an inconvenience... Not a happy customer at moment.
  • I would like to note my displeasure at the level of 'customer service' that your company provides. I have been waiting on a call from an assessor since sending an independent quote for the repair of my car on 9/1/15. I called to follow this up last week (approx 17/2/15) and was promised a call ...
  • THIS IS THE SECOND TIME I AM POSTING ON THIS PAGE AND ONCE AGAIN GUYS I GIVE YOUS A HEADS UP BEFORE TAKING A POLICY THAT THIS IS WHAT I HAVE HAD TO GO THROUGH AND YET THERE IS ANOTHER TWIST IN THE POLICY. I have been on the phone to just car since 4:20 pm today and got off the phone around ...
  • Made a claim almost 2 weeks ago, and still haven't heard back from your assessment centre about some interview. I need my car for work, I've been calling everyday for the past week and apparently it keeps going to voicemail when you guys try to connect me through to the assessment officer. This ...
  • How come you guys will insure a general S13 Silvia with not much done to it for around $10 000 where over 300 000 were made, yet won't offer more than 11k for an extensively modified S13 convertible that fetches more than that as a beat up track-only car and only 600 were ever made from factory? ...
  • So on the 8th of December my vehicle was stolen, called police, had an investigation, lodged a claim with just car later that day, gave multiple statements in the following two days with the end result being told in 14 days unless the vehicle had been recovered I'd be paid out due to being a ...
  • How about this for your go pro comp... Purchased brand new in August. Rear ended a week later. Still in repairs 4 months later with an eta pushed into next year. No support whatsoever from just car insurance. It's a lucky thing I have good friends to give me lifts. Not happy.
  • trying to pay my insurance instalment and its not happening... you guys haven't given me the 11 digit payment number I need to do so , only the MOT number on the notice saying it was declined. its getting to the stage where its been almost 14 days and I NEED to renew this so that I'm ...
  • 24th minutes on hold after calling your number, it connected to someone then the line went dead...do you have any issues? Can I get someone to call me?
  • I have had an accident and my car has been sitting on the side of the road for days because your company cannot answer the phone. Please contact me with a direct line so that I can speak to someone and get it fixed. I pay for a service not to sit on the phone for 3 hours on hold.
  • just to think I pay $110 a month for insurance, and on hold for 20 minutes still counting, just an inquiry!
  • Ok.. So I’ve finally picked up my car today…after 11 weeks and a half – taking it to almost 3 MONTHS!! Absolute Joke!! Originally they offered me a loan car for 2 weeks – as I was told that was how long it would take for them to fix my car, obviously they had to extend it multiple times because ...
  • Just Car just got both my cars. Well done. Beat the piss out of the other quotes I got
  • I just want to say I had to call and clear something up and it was resolved in under one minute. I have never had such an easy experience with a company. 10/10 Customer Service.
  • Does your company always give false information to customers and go ahead with unauthorised repairs?
  • Appallingly customer service, liars and very unprofessional. Highly do NOT recommend.
  • I sent an email over 2 weeks ago to ask for a pro rata refund claim of my rego when my car was written off. I received an email the next day stating someone will contact me from the claims department and surprise surprise no contact in over 2 weeks now. I sent another follow up email on Monday ...