Just Car Insurance
2 out of 5 stars
9th
of 14 companies

Just Car Insurance's rating is based on the 147 social media comments made over the last 12 months. Of these, we classified 37 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months:

14%
positive
 
 
86%
negative
Showing all:
7 Positives (13%) Hide
49 Negatives (88%) Hide
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  • Hello Just Car, I would just like to note the horrendously rude and appalling service I received over the phone today while trying to cancel an insurance policy. Definitely will not be using your services again.
  • I tried helping a friend out by taking her accident damaged car to a repairer that she wanted her car repaired at but JustCar basically told her, she had NO choice or right to choose who repairs her car. It was removed from her chosen repairer, and taken to a company called QPlus which is the ...
  • I would advise anyone considering signing up or continuing their policy with this company not to do so. You may be sucked in by the cheap rates but if you ever need to claim you will regret it. Do yourself a favour and pay a little more to a company whose employees don't lie and mislead you and ...
  • Never have I had to deal with such a incompetent misleading company! My car was a unrecovered theft, it has taken 6 weeks to get a replacement vehicle, and I'm still waiting for funds to be transferred to my account for the modifications.
  • I am absolutely disgusted and appalled with the service provided from just car insurance. Firstly who moves someone's pride and joy onto the back of a random truck and decides to mice it all over Sydney without letting the owner (me) know? Secondly, the people I spoke to almost all of them had ...
  • Would recommend people to avoid this company at all costs. Everything is good...until you make a claim, then it's like they don't care. Never reply to your emails, takes ages to process a claim/assess a vehicle. I made a claim on the 18th July, towed to a panel beater by the 21st. It has now ...
  • Just car has left me disappointed and upset with their services and now i am left uncompensated for my beloved car which was hit and is now unable to be driven. It has been almost 3 months since my car a Toyota Supra which was hit while It was parked on street. The other driver who was at fault ...
  • Just car- I have a few complaints to get through. Hate that I need to post on Facebook but hopefully our issue will get sorted promptly and with great customer service. On the 20th June I was involved in a car accident where a truck rammed into the back of me whilst I was stopped at a red ...
  • Car repairer suggested by you guys apparently put only one coat of paint on the damaged bumper which came off in first wash. I didn't really care until i just tried to sell the car and losing buyers . I have been suggested to contact you even when it has been 3 years. I did called you guys once ...
  • On 22nd April at 5pm i unfortunately had caused an accident with a truck. At around 5:45 that day I called Just Car to lodge a claim. The person I spoke to told me that Just Car could NOT do anything until I pay my excess, which I didn't have at the time. They said once I know when I can get ...
  • Would recommend people keep away from this company Totally useless callcentre staff Been Hang up one so 3 times when trying to speak to the department I need Even better Justcar breached my privacy thus breaking the law and sent my details to a wrong address with all my details Also when ...
  • You're call center consultants in Victoria need to be retrained!!! Yesterday i was told my car would get picked up/towed and sent to the Frankston assessment center for assessing and that this would happen the same day it arrives (Thursday) if not latest Friday morning (today). I was also ...
  • your website is broken and it wont let me purchase my insurance!
  • Please hurry up with my claim, I need my car and you are keeping me unnecessarily waiting.
  • Really unhappy with customer service guys! During the 6 years I have been insured with just car, I have received: fantastic customer service and helpful advice. I liked the customer service so much so that I recommended your company to my boyfriend, who decided to join about two years ago. ...
  • Not happy with the service i have received from Just Car. 2 months ago my car was stolen and today i was told i will not be receiving a payout. Ive had 4 cars at once all full comp insurance with you guys and this is how you treat me? Send me an inbox and arrange a time to call me.
  • Not very happy with service that i have been provided by just car at all!! my car has been in repairs for 10 weeks now from the original turn around of 2 weeks. I leave messages for people to call me back and they don't have to courtesy to call back to talk about my vehicle and its repairs. I ...
  • Not very happy! Booked a reassessment for my car (because the spray paint job wasn't done right), showed up and your customer service staff had booked it on the wrong date, even though I specifically said I wasn't free on the day they booked! Luckily the friendly staff at the reassessment centre ...
  • You guys are unbelievable. Never have i once made a claim or been at fault for an accident. Yet for the 3rd year in a row my premiums have gone up whilst my agreed value has dropped by half the value of the car. How is this customer service or valuing existing customer loyalty? Im completely ...