3rd
out of 15
Just Car Insurance
4.5 out of 5 stars

Just Car Insurance's rating is based on 115 social media comments. Of these, we classified 39 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months.

 
 
26% of 39 relevant comments are positive.
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10 Positives (26%) Hide
29 Negatives (74%) Hide
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  • Just wanted to say a big thanks to Just Car Insurance for helping me out today when a side access door fell off a semi trailer and damaged my car.....you guys were great at helping me out! Can't wait to get the panels fixed!
  • I am now on hold, for about the 5th time in three days for 20+mins. I am fed up to the back teeth of wasting money on hold to talk about my claim. In fact, with the money I've so far spent sitting around on hold waiting to get through, I could have paid for better insurance and better service. ...
  • very bad customer service i am over phone for claim and i m ringing third time first two times no one answer for more then hour and now also already 45 minutes . well if you guys can't answer for claims then why take calls for sale......
  • @justcarinsure I called last Thurs & nobody could help me. I was promised a call Friday & am still waiting...
  • This is just getting a little bit ridiculous now. Why do I have to keep calling and chasing up people to do their job. It's been nearly 2 months since someone was suppose to call.
  • So I'm pretty annoyed right now. I've just been involved in an accident, am trying to make a claim and I've now been on hold for a total of 20 mins! 15 mins the first time before I hung up and redialing and now another 5 mins already. Wouldn't have this problem with Shannon's whom I've come ...
  • So im pretty annoyed. Moved address few months ago and my premium went up $7 a month so I questioned that and the answer I got was its due to a higher risk of incident so ok fair enough. But furious as to why my husbands has only gone up 50cents a month due to the same move! Thats $78 difference!!!
  • i have been on hold for 20 minutes I am canceling one policy and was gong to start a new one since I have changed cars. I cant see myself re-insuring with you as its impossible to get hold of you.
  • Does this look like$800 of damage?scratch mark at bottom was already there,i paid the $625 excess,bit suss to me,my car $10 damage,Just Car were great,worried i was and others are getting ripped off.
  • As a loyal customer of a number of years, I am absolutely disgusted in the lack of customer service of this company that has been provided to me in a time of need and support. I was recently involve in a major accident that was deemed a 100% the other drivers fault and yet you guys haven’t even ...
  • Can you people explain why you've told a valued customer of mine they can't even get a quote from their preferred repairer? On your website, it has listed: "Just Car Insurance operates under a competitive quoting model for the majority of its repairs. Ordinarily this means we obtain two ...
  • Why does it take so long to get answered on the phone? I've been on hold for 30 minutes and still going ... "Thank you for calling ...we appreciate your call and will be with you as soon as possible" again and again and again....etc etc - I guess it just shows how much they really do ...
  • Ive just switched from aami. I have my car insured on an agreed value for more than aamu and pay less excess and saving myself over $120 a year im a happy chappy
  • Thank you just car for looking after me when my car was hit by another party. My car has been restored to my original and even better. To those whom I've spoken to the contact centre they were very helpful and understanding of my situation. Credits to the repairers Motor2000 it took a little ...
  • Hi Just Cars. Just writing to say thanks for the $650 excess refund you just called to tell me I'll be getting as the driver has never put in a claim and has been uncontactable for the last 24 months!! Love your work Cheers!!
  • Every year I get my car insurance renewal and die a little bit on the inside thinking "I don't want to pay this... surely I can get it for less?!" and I shop around and every year it's mission failed because I'm yet to find anyone cheaper! Thanks :)
  • Worst ever experience with my accident this time. had to lodge 2 internal disputes to even get heard by anyone within the company, even though accident was not my fault. company says they include unlimited legal modifications and advertise about the same but dint. car got written off payment was ...
  • I made a claim over 2months ago now with justcar and i still dont dont have a rough date as to when i will get my car back or even what the progress is with it. Every time i call i have to sit on hold for 30mins to an hour sometimes more and no body knows anything. They just tell me they will ...