Just Car Insurance
2 out of 5 stars
10th
of 14 companies

Just Car Insurance's rating is based on the 137 social media comments made over the last 12 months. Of these, we classified 55 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months:

13%
positive
 
 
87%
negative
Showing all:
7 Positives (13%) Hide
48 Negatives (87%) Hide
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  • I will be telling all people I know and skyline Australia (sau) NOT to use just car as my pride and joy got stolen and got found couple months after and as I have a mate who goes to the town it was found they (just car) try make you feel like you stole your own car! And as I've had other ...
  • Gotta say, just got my car back, had two claims put through at once, easy to talk too on the phone, updates on progress as i needed them, car looks brand new. will be recommending justcar to everyone. Cheers guys!
  • I'm starting to not like just car, I put a claim in over 3 months ago as my pride and joy got stolen and as it wasn't found at first just car made an investigation and while that was on going my car got found and the investigation was completed and the person looking after my case moved to ...
  • If u own an import I advise u find an easier more reliable and better equip insurance company to be insured through although there are not many so just cars have u by the balls!!!!!!!? . The experience I have had with these people has been the worst most stressful experience I have ever had in ...
  • Pay high premiums, make a claim and are faced with Poor service, lies and hidden costs.. And around $20 a month extra just to pay monthly... what a joke. This is all why we moved 4 policies to another insurance company and will nwver reccomend JCI
  • Pretty disappointed in how my recent claim was handled, having been insured with you for 6 or so years and never having made a claim until now. Whilst I understand you are apparently short staffed I live in a rural area with no access to public transport. It has been over 3 weeks and I still ...
  • Very upset with service from Just Car today. I was on hold 3 separate times for more than 30 mins over the whole day and still couldn't get through. Ended up making a claim online but am expected to wait two days for someone to contact me. I've been a customer for 6 years and never made a ...
  • Attemped to contact you tonight for a tow but no answer,see my flood damaged silver nissan elgrand on the right.Will be in contact in the morning.
  • I would be happy if your assessed my car. Over two weeks, you have my car and no assessment. I'm thinking of reporting it stolen...by you
  • Hey guys, I just did up a quick quote but when I click buy it tries to make me go through the quote process again with all my info auto-filled, then the issue repeats over and over. Halp! I just want to give you money!
  • Just wanted to say a huge thank you to Cathy in the claims department. After a car accident this morning and lodging the claim with Just Car I was in a state of shock and quite emotional and she was very understanding and made the claim process easy and gave me the kindness and help I needed. ...
  • Hi Just letting you know I've been on hold for 48 minutes with you and still waiting for my call to be picked up...
  • I don't think I have ever rang and not experienced a "peak in call numbers" and told about a delayed waiting time when trying to ring though.
  • Love to speak to someone regarding a bad insurance job. At the moment u guys are just washing your hands and putting it in the too hard basket. Thanks Trent
  • Claim # M022977726 Its been a month and i still haven't been refunded for my car hire while my car was being repaired. Getting very impatient now. Please respond ASAP
  • I've been with just car insurance for 3 or so years. I got insurance so if anything does happen I would be alright and now something has happened it has been over a month and such an inconvenience... Not a happy customer at moment.
  • I would like to note my displeasure at the level of 'customer service' that your company provides. I have been waiting on a call from an assessor since sending an independent quote for the repair of my car on 9/1/15. I called to follow this up last week (approx 17/2/15) and was promised a call ...
  • THIS IS THE SECOND TIME I AM POSTING ON THIS PAGE AND ONCE AGAIN GUYS I GIVE YOUS A HEADS UP BEFORE TAKING A POLICY THAT THIS IS WHAT I HAVE HAD TO GO THROUGH AND YET THERE IS ANOTHER TWIST IN THE POLICY. I have been on the phone to just car since 4:20 pm today and got off the phone around ...
  • Made a claim almost 2 weeks ago, and still haven't heard back from your assessment centre about some interview. I need my car for work, I've been calling everyday for the past week and apparently it keeps going to voicemail when you guys try to connect me through to the assessment officer. This ...
  • How come you guys will insure a general S13 Silvia with not much done to it for around $10 000 where over 300 000 were made, yet won't offer more than 11k for an extensively modified S13 convertible that fetches more than that as a beat up track-only car and only 600 were ever made from factory? ...