3rd
out of 13
Just Car Insurance
4 out of 5 stars

Just Car Insurance's rating is based on 104 social media comments. Of these, we classified 25 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months.

 
 
28% of 25 relevant comments are positive.
Showing all:
7 Positives (28%) Hide
18 Negatives (72%) Hide
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  • Ive been trying to ring for the last 30 mins and im on hold but its silent .. whats going on?
  • Just car, Long time customer, multiple time complainer. After battling for months to have my car repaired, tonight the exhaust of my car has fallen off after being worked on by your subcontractors Sherwood smash repairs. I'm beyond sick of this ongoing saga. This would be the fourth time my ...
  • Just Fraud Insurance. After being a customer of JCI for 10 years I have happily taken my business elsewhere. After my claim for a stolen car, you guys took nearly 3 months to payout, but worse I had random amounts of money deducted from my bank account, on top of the excess I paid in full. Now ...
  • Not happy with the service I'm getting. I have a claim going at the moment and it's taking forever. My crash repairer called me to say they sent their quote through last Tuesday but have not heard from you since. I have just called about 10 mins ago to find out why and after waiting 25 minutes ...
  • I find my self, yet again, on hold waiting to speak to a member of just car. My car was returned to me for the second time now, still out of alignment. Thanks yet again to Sherwood Smash repair where it was sent much to my disgust even after it was looked at by one of your assessors and deemed ...
  • The only way to get things done nowadays is to be public about it when ever there is a dispute, so here it goes. Early December I had my ute rear ended on Woodville road. Annoying, frustrating just a few words that come to mind. This left my ute all out of line and running like an s15 that's ...
  • Just wanted to say a big thanks to Just Car Insurance for helping me out today when a side access door fell off a semi trailer and damaged my car.....you guys were great at helping me out! Can't wait to get the panels fixed!
  • I am now on hold, for about the 5th time in three days for 20+mins. I am fed up to the back teeth of wasting money on hold to talk about my claim. In fact, with the money I've so far spent sitting around on hold waiting to get through, I could have paid for better insurance and better service. ...
  • very bad customer service i am over phone for claim and i m ringing third time first two times no one answer for more then hour and now also already 45 minutes . well if you guys can't answer for claims then why take calls for sale......
  • @justcarinsure I called last Thurs & nobody could help me. I was promised a call Friday & am still waiting...
  • This is just getting a little bit ridiculous now. Why do I have to keep calling and chasing up people to do their job. It's been nearly 2 months since someone was suppose to call.
  • So I'm pretty annoyed right now. I've just been involved in an accident, am trying to make a claim and I've now been on hold for a total of 20 mins! 15 mins the first time before I hung up and redialing and now another 5 mins already. Wouldn't have this problem with Shannon's whom I've come ...
  • So im pretty annoyed. Moved address few months ago and my premium went up $7 a month so I questioned that and the answer I got was its due to a higher risk of incident so ok fair enough. But furious as to why my husbands has only gone up 50cents a month due to the same move! Thats $78 difference!!!
  • i have been on hold for 20 minutes I am canceling one policy and was gong to start a new one since I have changed cars. I cant see myself re-insuring with you as its impossible to get hold of you.
  • Does this look like$800 of damage?scratch mark at bottom was already there,i paid the $625 excess,bit suss to me,my car $10 damage,Just Car were great,worried i was and others are getting ripped off.
  • As a loyal customer of a number of years, I am absolutely disgusted in the lack of customer service of this company that has been provided to me in a time of need and support. I was recently involve in a major accident that was deemed a 100% the other drivers fault and yet you guys haven’t even ...
  • Can you people explain why you've told a valued customer of mine they can't even get a quote from their preferred repairer? On your website, it has listed: "Just Car Insurance operates under a competitive quoting model for the majority of its repairs. Ordinarily this means we obtain two ...
  • Why does it take so long to get answered on the phone? I've been on hold for 30 minutes and still going ... "Thank you for calling ...we appreciate your call and will be with you as soon as possible" again and again and again....etc etc - I guess it just shows how much they really do ...