Just Car Insurance
2 out of 5 stars
10th
of 15 companies

Just Car Insurance's rating is based on the 143 social media comments made over the last 12 months. Of these, we classified 31 as relevant — either negative or positive. Our process rates companies by comparing their split of positive to negative comments, against their competitors, over the previous 12 months:

13%
positive
 
 
87%
negative
Showing all:
6 Positives (12%) Hide
43 Negatives (88%) Hide
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  • Just car has left me disappointed and upset with their services and now i am left uncompensated for my beloved car which was hit and is now unable to be driven. It has been almost 3 months since my car a Toyota Supra which was hit while It was parked on street. The other driver who was at fault ...
  • Just car- I have a few complaints to get through. Hate that I need to post on Facebook but hopefully our issue will get sorted promptly and with great customer service. On the 20th June I was involved in a car accident where a truck rammed into the back of me whilst I was stopped at a red ...
  • Car repairer suggested by you guys apparently put only one coat of paint on the damaged bumper which came off in first wash. I didn't really care until i just tried to sell the car and losing buyers . I have been suggested to contact you even when it has been 3 years. I did called you guys once ...
  • On 22nd April at 5pm i unfortunately had caused an accident with a truck. At around 5:45 that day I called Just Car to lodge a claim. The person I spoke to told me that Just Car could NOT do anything until I pay my excess, which I didn't have at the time. They said once I know when I can get ...
  • Would recommend people keep away from this company Totally useless callcentre staff Been Hang up one so 3 times when trying to speak to the department I need Even better Justcar breached my privacy thus breaking the law and sent my details to a wrong address with all my details Also when ...
  • You're call center consultants in Victoria need to be retrained!!! Yesterday i was told my car would get picked up/towed and sent to the Frankston assessment center for assessing and that this would happen the same day it arrives (Thursday) if not latest Friday morning (today). I was also ...
  • your website is broken and it wont let me purchase my insurance!
  • Please hurry up with my claim, I need my car and you are keeping me unnecessarily waiting.
  • Really unhappy with customer service guys! During the 6 years I have been insured with just car, I have received: fantastic customer service and helpful advice. I liked the customer service so much so that I recommended your company to my boyfriend, who decided to join about two years ago. ...
  • Not happy with the service i have received from Just Car. 2 months ago my car was stolen and today i was told i will not be receiving a payout. Ive had 4 cars at once all full comp insurance with you guys and this is how you treat me? Send me an inbox and arrange a time to call me.
  • Not very happy with service that i have been provided by just car at all!! my car has been in repairs for 10 weeks now from the original turn around of 2 weeks. I leave messages for people to call me back and they don't have to courtesy to call back to talk about my vehicle and its repairs. I ...
  • Not very happy! Booked a reassessment for my car (because the spray paint job wasn't done right), showed up and your customer service staff had booked it on the wrong date, even though I specifically said I wasn't free on the day they booked! Luckily the friendly staff at the reassessment centre ...
  • You guys are unbelievable. Never have i once made a claim or been at fault for an accident. Yet for the 3rd year in a row my premiums have gone up whilst my agreed value has dropped by half the value of the car. How is this customer service or valuing existing customer loyalty? Im completely ...
  • Been waiting 3 weeks for your assessors to get back to me. When I call up you transfer me to Anthony, who is currently on holidays. Thanks for nothing.
  • ive had a gut full of your crappy service and ignorance to your customers. Tell me when i pay good money for insurance, and then require it, why do you not fix the car to the standard it was in before hand? All you do is transfer from department to department then argue and deny any and ...
  • Just had one of the worst insurance claim experience through Just Cars. Have my car insured with them for the last 4 years (never had a claim until now), had my accident on 25/11. My car is still sitting in the workshop, awaiting parts. I understand that over the holiday period parts take awhile ...
  • Extremely unimpressed with the Just Car service I have received for my claim I lodged on the 18th Dec (Not at Fault). I was told that it would be 5-6 working days with an answer whether it would be repairable or not. I have now waited 9 working days and called again today just to be told it will ...
  • Thank goodness for Shannons... I have been with just car for 7 or 8 years. After my last renewal came I could not believe the "agreed value" my car was now worth. A simple phone call, turned into just a bunch or negativity about my car. Its old, parts not easy to come by.... I also told them ...
  • Keep deleting my posts and I will keep reposting, your PR is slowly decreasing every time you ignore your customers.