Customers Welcome End to Door-Knocking
When EnergyAustralia announced that it would end the unpopular sales tactic on February 25, it received 15 positive comments. This was three times the number of positive comments it received on the next most positive day since we began tracking the company in August last year.
Of the four industries we track, Energy has the highest proportion of negative comments. Aggressive sales tactics are one of the main sources of complaint across the industry and, in the past, EnergyAustralia has received its share of complaints like this one:
@energyaustralia Just had the rudest sales rep knock on my door in Fitzgibbon. Definitely not signing up with that attitude!— Tyson Jones (@suckaleballs) January 14, 2013
EnergyAustralia deserves kudos for listening to its customers and acting on their feedback. Here are some of the comments it received in the wake of its decision to end the door-knocking :
Good on you @energyaustralia! Great to see a power company give away door knocking.— Dominic Collins (@pulauchristmas) February 24, 2013
#knockknock Who's there? Finally @energyaustralia is listening to us and will stop door knocking for sales soon.energyaustralia.com.au/about-us/media… -sp— Cintia :: My Poppet (@mypoppetshop) February 25, 2013