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ServiceRage dramatically expanded its coverage of social media consumer feedback this week, with the addition of Facebook posts to its customer care analysis.
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Customers have responded to EnergyAustralia’s decision to end door-to-door sales with a wave of positive feedback, resulting in a record day for the energy provider.
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A technical outage last Friday was responsible for one of National Australia Bank’s worst days for social media feedback, with 95% negative comments and just 5% positive.
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A terrible summer of natural disasters is causing havoc with Australia’s power supplies, yet consumers are feeing more positive about their much-maligned energy companies as a result, according to our analysis of social media.
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Consumers are unusually happy at New Year but the good vibes fade as they head back to work in January, according to our analysis of customer feedback trends on Twitter.
